Trust

DLP Scanning Delays - zscalertwo.net

Wed, 30 Sep 2026 18:24:01 GMT

Zscaler is investigating an issue affecting DLP inspection for a subset of customers on the zscalertwo.net cloud. Affected customers may experience delays in SaaS API (out-of-band CASB) scanning, and inspection results for some content may be temporarily unavailable. Email and endpoint transactions requiring Exact Data Match (EDM) or Indexed Document Match (IDM) inspection may also be affected.

Zscaler teams are actively investigating the issue. We will provide further updates as more information becomes available. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A software defect in a recent update affected DLP scanning, delaying SaaS API scans and some Email DLP EDM/IDM inspections.

Latest Update - Thu, 01 Oct 2026 21:08:25 UTC

The fix has been deployed, and DLP scanning has returned to normal. Zscaler has confirmed service stability, and the incident is resolved.

Update - Wed, 30 Sep 2026 19:18:58 UTC

Zscaler has identified the cause of the DLP inspection delays and is in the process of deploying a fix to the affected clusters. Teams are monitoring service stability during deployment. Further updates will be provided as progress continues.

Update - Wed, 30 Sep 2026 20:14:02 UTC

The fix has been deployed to the affected clusters. Zscaler is monitoring the service to verify that DLP inspections are processing as expected and that stability is maintained. We will provide another update following the monitoring period.

Update - Thu, 01 Oct 2026 21:08:25 UTC

The fix has been deployed, and DLP scanning has returned to normal. Zscaler has confirmed service stability, and the incident is resolved.

Connectivity Issues Through AWS Cloud Connectors - zscloud.net

Sun, 27 Sep 2026 14:55:52 GMT

Zscaler is investigating reports of traffic disruptions through AWS Cloud Connectors following a scheduled Cloud Connector update. Zscaler teams are assessing the scope of impact, investigating the underlying cause, and working to restore stable connectivity.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A Cloud Connector software update caused affected AWS deployments to incorrectly identify connectors as unhealthy and repeatedly replace them, resulting in intermittent connectivity disruptions.

Latest Update - Mon, 28 Sep 2026 21:03:37 UTC

Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational.

Update - Sun, 27 Sep 2026 15:22:28 UTC

Zscaler has implemented mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Sun, 27 Sep 2026 16:54:18 UTC

Zscaler has validated the effectiveness of the mitigation measures, and the issue is now mitigated. Connectivity through affected AWS Cloud Connectors has been restored. Zscaler teams continue to monitor service stability.

Update - Mon, 28 Sep 2026 21:03:37 UTC

Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational.

Zscaler Client Connector Portal Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Sat, 26 Sep 2026 05:21:42 GMT

Zscaler is currently investigating reports of issues with its zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net Cloud.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to recent service update

Latest Update - Sat, 26 Sep 2026 07:07:05 UTC

Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.

Update - Sat, 26 Sep 2026 05:40:44 UTC

Zscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.

Update - Sat, 26 Sep 2026 05:51:41 UTC

Zscaler has identified the root cause of the issue and is actively working on mitigation. We appreciate your patience and understanding during this time. Additional updates will be provided as more information becomes available.

Update - Sat, 26 Sep 2026 06:02:59 UTC

Zscaler has successfully implemented a mitigation for the issue. Initial test results suggest that the mitigation effectively resolves the issue. We are currently conducting further validation through internal testing and gathering customer feedback to ensure that the problem is fully addressed and the service is functioning as intended.

Update - Sat, 26 Sep 2026 07:07:05 UTC

Jakarta I Datacenter Issue - zscalertwo.net

Fri, 25 Sep 2026 22:12:19 GMT

Zscaler has detected an issue with its Jakarta I datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was caused by a network configuration problem at the partner-managed infrastructure

Latest Update - Fri, 25 Sep 2026 23:43:27 UTC

Services have recovered following remediation of a network configuration issue by our infrastructure partner. We are continuing to monitor the environment to ensure stability.

Update - Fri, 25 Sep 2026 22:22:05 UTC

An issue with a third-party network provider has been identified, and Zscaler teams are actively working to address and mitigate the problem.

Update - Fri, 25 Sep 2026 23:43:27 UTC

Services have recovered following remediation of a network configuration issue by our infrastructure partner. We are continuing to monitor the environment to ensure stability.

Abu Dhabi I Data Center Issue - zscloud.net

Fri, 25 Sep 2026 13:16:28 GMT

Zscaler inevstigated and resolved an issue with its Abu Dhabi I datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Preliminary root cause of the issue is attributed to a configuration change in the affected infrastructure.

Update - Fri, 25 Sep 2026 13:06:51 UTC

Zscaler identified took steps to resolve the issue. The environment is now stable and the issue is resolved.

Reporting and Logging Issue - zscalertwo.net

Thu, 24 Sep 2026 19:48:53 GMT

Zscaler has detected an issue with Reporting and Logging on its zscalertwo.net Cloud. A subset of customers may experience delays or issues with logging and reporting.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Elevated resource utilization within the logging plane caused processing delays, affecting ZIA web log availability in the Admin Portal and delivery through NSS feeds.

Latest Update - Thu, 24 Sep 2026 22:41:08 UTC

Update - Thu, 24 Sep 2026 19:59:39 UTC

We have identified the root cause of the issue and are currently working on the resolution.

Update - Thu, 24 Sep 2026 21:18:01 UTC

Zscaler has applied mitigation to address the ZIA web log processing delays. Recovery is complete, and web log availability has been restored. Zscaler teams will continue to monitor service stability.

Update - Thu, 24 Sep 2026 22:41:08 UTC

ZPA Browser Isolation Policy Issue - private.zscaler.com, zpatwo.net, zpabeta.net

Thu, 24 Sep 2026 13:55:19 GMT

Zscaler has detected an issue with its private.zscaler.com, zpatwo.net Cloud. Customers might experience issues while creating or modify ZPA Browser Isolation policies through both the legacy portal and the Experience Center.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was caused by a recent service change that impacted the ability to save ZPA Browser Isolation policy.

Latest Update - Thu, 24 Sep 2026 14:54:22 UTC

Update - Thu, 24 Sep 2026 14:01:13 UTC

We have identified the root cause of the issue and working on resolution.

Update - Thu, 24 Sep 2026 14:26:00 UTC

Zscaler has implemented mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Thu, 24 Sep 2026 14:54:22 UTC

Tokyo IV and Tokyo V Data Center Issue - zscalerthree.net

Thu, 24 Sep 2026 03:09:59 GMT

Zscaler has detected an issue with its Tokyo IV, Tokyo V datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Degraded performance was observed during peak login activity following the resumption of business post a holiday period and recovered without intervention.

Update - Thu, 24 Sep 2026 03:18:25 UTC

The performance issue has been resolved. The degradation was observed between 0800–1000 Japan time following resumption of business activity post a holiday period, and recovered without any intervention. The environment is confirmed stable.

ZPA Browser-Based and Privileged Remote Access Application Accessibility Issue - private.zscaler.com, zpatwo.net

Wed, 23 Sep 2026 19:00:13 GMT

Zscaler is investigating an issue affecting the private.zscaler.com cloud. A subset of customers may be unable to access Browser-Based or Privileged Remote Access applications.

Zscaler teams are investigating and will provide an update as more information becomes available. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A backend validation issue caused certain legitimate application access requests to be incorrectly rejected.

Latest Update - Sat, 26 Sep 2026 16:03:00 UTC

Zscaler teams have successfully deployed the fix during the planned maintenance window. Post-deployment sanity validation has been completed with successful results, and the service remains stable.

Update - Wed, 23 Sep 2026 19:22:43 UTC

Zscaler continues to investigate the issue affecting access to Browser-Based and Privileged Remote Access applications. Further assessment indicates that customers on the zpatwo.net cloud may also be affected. We will provide another update as more information becomes available.

Update - Wed, 23 Sep 2026 19:51:30 UTC

Zscaler has identified the cause of the issue and is evaluating mitigation options to restore access to the affected applications.

Update - Wed, 23 Sep 2026 20:40:29 UTC

Zscaler has applied an interim mitigation for affected customers and is monitoring service stability while developing a corrective fix. Further updates will be provided as remediation progresses.

Update - Thu, 24 Sep 2026 07:44:06 UTC

Zscaler is continuing to monitor service stability following the applied mitigation. The team is progressing on a permanent fix, which is currently in the testing phase. No additional customer impact has been reported. Further updates will be provided as remediation progresses.

Update - Thu, 24 Sep 2026 19:11:22 UTC

The interim mitigation remains effective, and no additional customer impact has been reported. Zscaler continues to monitor service stability while testing the permanent fix to validate that it addresses the underlying issue. Deployment is expected during the upcoming weekend maintenance window, subject to successful validation. Further updates will be provided as remediation progresses.

Update - Sat, 26 Sep 2026 16:03:00 UTC

Zscaler teams have successfully deployed the fix during the planned maintenance window. Post-deployment sanity validation has been completed with successful results, and the service remains stable.

Increased CAPTCHA Challenges During Web Access - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Tue, 22 Sep 2026 17:42:28 GMT

Zscaler teams are investigating reports of repeated CAPTCHA challenges when accessing websites through Zscaler. Teams are assessing the scope and extent of customer impact and will update the impact details as more information is confirmed.

For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Third-Party Traffic Verification

Latest Update - Thu, 24 Sep 2026 01:01:34 UTC

The increased Google CAPTCHA activity has subsided, and this incident is resolved. The investigation linked the repeated challenges to Google’s automated traffic detection. No contributing changes to Zscaler services were identified. A subset of users experienced repeated CAPTCHA prompts when accessing Google services or websites using Google CAPTCHA, interrupting searches and related workflows. Customers who continue to encounter Google CAPTCHA prompts should review Avoiding Google CAPTCHA and Geolocation Issues for configuration guidance. Please contact Zscaler Support if the prompts persist or further assistance is needed.

Update - Tue, 22 Sep 2026 18:15:27 UTC

Zscaler teams continue to investigate repeated CAPTCHA challenges affecting web access. Enabling SSL/TLS inspection for affected Google traffic may reduce these prompts. Administrators should confirm that inspection is applied to Google traffic and review any applicable inspection exceptions, consistent with their organization’s security requirements. Customers experiencing continued impact or requiring configuration assistance should contact Zscaler Support.

Update - Tue, 22 Sep 2026 19:15:08 UTC

Google CAPTCHA challenges have decreased, and Zscaler has observed no renewed increase over the past hour. The investigation has identified no Zscaler-side change contributing to the reported behavior. Zscaler teams are monitoring. Customers who continue to encounter Google CAPTCHA prompts can review Avoiding Google CAPTCHA and Geolocation Issues for configuration guidance or contact Zscaler Support for assistance.

Update - Thu, 24 Sep 2026 01:01:34 UTC

The increased Google CAPTCHA activity has subsided, and this incident is now resolved. The investigation linked the repeated challenges to Google’s automated traffic detection. No contributing changes to Zscaler services were identified. A subset of users experienced repeated CAPTCHA prompts when accessing Google services or websites using Google CAPTCHA, interrupting searches and related workflows. Customers who continue to encounter Google CAPTCHA prompts should review Avoiding Google CAPTCHA and Geolocation Issues for configuration guidance. Please contact Zscaler Support if the prompts persist or further assistance is needed.

Miami III, Miami IV Datacenter Issue - zscalertwo.net, zscalerthree.net

Fri, 18 Sep 2026 19:44:09 GMT

Zscaler is currently investigating reports of an issue with its Miami III, Miami IV datacenter. We are investigating periods of slowness, connection timeouts and/or increased latency. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and updates will be posted there as they become available.

Root Cause: External ISP Congestion.

Latest Update - Mon, 21 Sep 2026 22:55:34 UTC

Zscaler has isolated the connectivity degradation affecting Miami III and Miami IV to congestion on external ISP network paths. Corrective action is required from the relevant service provider. This incident notification is now closed. Customers experiencing continued impact should contact their ISP to request path optimization. Connecting through an alternate data center may help mitigate the impact; please validate connectivity after failover. Contact Zscaler Support if further assistance is needed.

Update - Fri, 18 Sep 2026 19:48:58 UTC

Update - Fri, 18 Sep 2026 22:51:27 UTC

Zscaler teams have narrowed the investigation to congestion on external network paths involving an upstream internet service provider serving the Miami III and Miami IV data centers. A subset of customers may continue to experience intermittent slowness, packet loss, connection timeouts, and increased latency. Affected customers are advised to contact their internet service provider and request a review and optimization of the network path to these locations to avoid congested links. Failover to a secondary or alternate data center may help mitigate the impact. Please validate connectivity after failover, as the effectiveness of this workaround depends on the network path.

Update - Mon, 21 Sep 2026 22:55:34 UTC

Intermittent Connectivity Issues Affecting Plain UDP Tunnels for Branch Connectors and Cloud Connectors in APAC - zscloud.net

Fri, 18 Sep 2026 17:53:39 GMT

Zscaler is addressing intermittent connectivity interruptions affecting a subset of customers using Branch Connectors or Cloud Connectors with plain UDP tunnels to ZIA on the zscloud.net cloud through affected APAC data centers. Affected customers may experience interruptions when forwarding traffic to ZIA. Connectors using DTLS or other encrypted tunnels are not affected. There is no current impact in other regions or clouds.

Remediation has been completed in India, with corrective actions scheduled for the remaining affected APAC data centers.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Upgrade - Rolled back.

Latest Update - Mon, 21 Sep 2026 14:29:33 UTC

Update - Sat, 19 Sep 2026 00:05:27 UTC

Zscaler teams are continuing corrective actions in the remaining affected APAC data centers on the zscloud.net cloud. A subset of customers using Branch Connectors or Cloud Connectors with plain UDP tunnels to ZIA may continue to experience intermittent connectivity interruptions. Affected customers can switch their connector tunnels to DTLS to mitigate the issue. Please contact Zscaler Support if you need assistance with this configuration change.

Update - Sat, 19 Sep 2026 07:16:55 UTC

Remediation is progressing well across the affected APAC data centers on the zscloud.net cloud. Switching connector tunnels to DTLS remains the available workaround for impacted customers. Please contact Zscaler Support if you need assistance.

Update - Sat, 19 Sep 2026 18:39:10 UTC

Zscaler has completed all corrective actions across the affected APAC data centers on the zscloud.net cloud. Connectivity has been restored for affected Branch Connectors and Cloud Connectors using plain UDP tunnels to ZIA. Zscaler teams are monitoring service stability.

Update - Mon, 21 Sep 2026 14:29:33 UTC

Issue accessing baui.zscalerfeed.net - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Thu, 17 Sep 2026 10:32:45 GMT

We are investigating an issue with website https://baui.zscalerfeed.net/ba/login. User may observe issue while accessing the reports for malicious md5s.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: An unexpected service restart prevented the Sandbox/BA login service from reconnecting to a required service dependency, making the login page unavailable. Service was restored following corrective action.

Latest Update - Thu, 17 Sep 2026 14:27:50 UTC

Update - Thu, 17 Sep 2026 10:52:05 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Thu, 17 Sep 2026 14:27:50 UTC

Salesforce Platform Disruption Affecting Support Services - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Wed, 16 Sep 2026 09:30:22 GMT

We are currently investigating a service disruption with the Salesforce platform, which is impacting our Customer Support Portal, Partner Portal and internal Service Console. We are treating this with the highest priority and are actively working with Salesforce to resolve the issue. We will provide updates here as the investigation progresses. For detailed updates, please continue to monitor this page.

Root Cause: A Salesforce service disruption affected access to the Zscaler Customer Support Portal and Partner Portal and delayed support case management.

Latest Update - Wed, 16 Sep 2026 19:08:11 UTC

Access has been restored following mitigation applied by Salesforce. This incident is now resolved.

Update - Wed, 16 Sep 2026 14:32:02 UTC

Salesforce have confirmed the issue is now resolved, customer access to the Zscaler Customer Success Portal is now resolved.

Update - Wed, 16 Sep 2026 19:08:11 UTC

Access has been restored following mitigation applied by Salesforce. This incident is now resolved.

Experience Center Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Wed, 16 Sep 2026 07:21:00 GMT

Zscaler has detected an issue with its zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A software defect introduced in an Experience Center portal update caused policy rule changes by some administrators to be incorrectly rejected when Admin Ranking was disabled.

Latest Update - Wed, 16 Sep 2026 18:36:43 UTC

Zscaler has completed deployment of the fix, and the affected services have been restored.

Update - Wed, 16 Sep 2026 07:36:21 UTC

Update - Wed, 16 Sep 2026 08:14:25 UTC

The Zscaler team has identified the root cause of the issue and is actively prioritizing the incident, exploring various mitigation options, and working to restore service for all affected traffic.

Update - Wed, 16 Sep 2026 14:22:18 UTC

Zscaler team have identified the root cause and the fix required. Teams are currently testing and validating the fix in the beta cloud. Following validation, the fix will be promoted to production clouds. A further update will be shared after beta validation.

Update - Wed, 16 Sep 2026 18:36:43 UTC

Zscaler has completed deployment of the fix, and the affected services have been restored.

Data Plane and Traffic Forwarding Degradation - zscaler.net

Tue, 15 Sep 2026 11:54:52 GMT

Zscaler is investigating a issue affecting traffic forwarding on its zscaler.net cloud. A subset of customers may experience traffic-forwarding issues. Administration UI access may also be affected where the associated traffic traverses an impacted Service Edge.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Restarted impacted services.

Latest Update - Wed, 16 Sep 2026 12:02:09 UTC

Update - Tue, 15 Sep 2026 13:57:48 UTC

Zscaler is actively prioritizing this issue and working to isolate the problem and identify the root cause. Mitigation efforts are currently underway. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.

Update - Tue, 15 Sep 2026 20:33:33 UTC

Zscaler has completed the necessary corrective actions to restore service. Service stability has been observed since mitigation was completed at approximately 19:00 UTC on 15 Sep 2026. Zscaler teams continue to closely monitor the environment to confirm sustained stability.

Update - Wed, 16 Sep 2026 12:02:09 UTC

DLP notification issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Tue, 15 Sep 2026 03:40:56 GMT

Zscaler has detected an issue with its zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net Cloud.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Services restarted

Latest Update - Tue, 15 Sep 2026 09:42:49 UTC

Update - Tue, 15 Sep 2026 05:44:28 UTC

Zscaler has applied mitigation actions and initial validation indicates the issue is largely resolved. Zscaler continues to actively monitor the environment to ensure sustained stability. We will provide further updates as available.

Update - Tue, 15 Sep 2026 05:59:30 UTC

The applied mitigation is holding steady and we have observed sustained stability across all affected cloud environments. Enhanced monitoring is in place to ensure stability.

Update - Tue, 15 Sep 2026 09:42:49 UTC

Zscaler Analytics Portal Issue - zscaler.net, zscloud.net, admin.zscaleranalytics.net

Mon, 14 Sep 2026 10:07:56 GMT

Zscaler has detected an issue affecting the admin.zscaleranalytics.net cloud. As a result, the following Analytics areas are impacted: customers are unable to view scan results or edit Endpoint Data Scan policies, access the Application Inventory view, or edit Device Control policies under Policy.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to a software defect.

Latest Update - Thu, 17 Sep 2026 08:22:04 UTC

Zscaler has completed post-deployment monitoring and confirmed that all affected services are functioning as expected. Based on continued stability and healthy service checks, we are marking this incident as Resolved.

Update - Mon, 14 Sep 2026 11:41:27 UTC

The Zscaler team has identified the issue as related to a recent change. Zscaler teams are actively prioritizing the incident, and a fix is now being built and will be validated in a test environment before broader rollout.

Update - Mon, 14 Sep 2026 23:41:29 UTC

Zscaler has validated a corrective fix, which has successfully completed required validation and sanity testing. Zscaler teams are now finalizing the production rollout plan. Deployment will proceed following completion of the required release approvals, and additional details will be provided as the rollout progresses. We will continue to provide updates here as more information becomes available.

Update - Tue, 15 Sep 2026 09:18:12 UTC

Zscaler teams have finalized the fix and are now beginning deployment. The updated build will first be deployed to the Beta Cloud for validation before being rolled out to Production. Further updates will be shared as deployment progresses.

Update - Tue, 15 Sep 2026 21:12:00 UTC

Zscaler has validated a corrective fix in a test environment. Testing confirmed that authentication to the affected services is functioning as expected. The corrected build is now progressing through the required production change approval and deployment scheduling process. Additional updates will be provided as the rollout progresses.

Update - Wed, 16 Sep 2026 22:03:40 UTC

Following additional validation and completion of the required approvals, Zscaler has begun a phased production rollout of the corrected build. Deployment is starting with zscaler.net and will then proceed to zscloud.net. Zscaler teams will continue to validate service functionality as the rollout progresses.

Update - Thu, 17 Sep 2026 00:58:34 UTC

Zscaler has successfully deployed the corrective fix to zscaler.net and zscloud.net. Post-deployment validation indicates that the affected services are operating as expected. Zscaler teams are continuing to monitor service stability, and customers are encouraged to verify access and functionality in their environments.

Update - Thu, 17 Sep 2026 08:22:04 UTC

Reporting and Logging Issue - zscaler.net

Mon, 14 Sep 2026 08:00:28 GMT

Zscaler has detected an issue with its zscaler.net Cloud.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to software defect.

Latest Update - Mon, 14 Sep 2026 09:38:50 UTC

Zscaler has applied the necessary mitigation steps to address the issue impacting logging and reporting on the zscaler.net cloud. All services are now functioning as expected and we are marking this incident as resolved.

Update - Mon, 14 Sep 2026 08:05:25 UTC

Update - Mon, 14 Sep 2026 09:38:50 UTC

Data Plane and traffic forwarding issue - zscaler.net

Sat, 12 Sep 2026 16:50:23 GMT

Zscaler has detected an issue on its zscaler.net Cloud. Customers may encounter issues with Administration UI login, Authentication, Traffic Forwarding, User Policies, Source IP Anchoring (SIPA) and SCIM auto-provisioning.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: An internal monitoring infrastructure failure delayed automated recovery actions, resulting in a cascading impact on service connectivity.

Latest Update - Sun, 13 Sep 2026 03:41:17 UTC

Following the actions previously taken by Zscaler, the incident has been resolved. All affected components have been restored and the environment is confirmed stable.

Update - Sat, 12 Sep 2026 17:12:20 UTC

We have identified the root cause of the issue and working on resolution.

Update - Sat, 12 Sep 2026 17:26:02 UTC

We are restarting the affected services to restore stability. During this activity, customers may experience brief, temporary disconnections.

Update - Sat, 12 Sep 2026 18:51:20 UTC

We have completed partial restarts of the affected nodes, and initial verification is showing positive results. Mitigation efforts remain ongoing.

Update - Sat, 12 Sep 2026 22:41:34 UTC

We have completed all mitigation actions, and the affected systems are operating normally. We will continue to closely monitor service health and stability over the next several hours before considering the incident resolved.

Update - Sun, 13 Sep 2026 03:41:17 UTC

Following the actions previously taken by Zscaler, the incident has been resolved. All affected components have been restored and the environment is confirmed stable.

Risk360 and Business Insights issue - zscalerrisk.net, admin.zscaleranalytics.net

Fri, 11 Sep 2026 06:29:19 GMT

Zscaler has detected an issue with its zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, zscalerrisk.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue occurred due to a configuration change.

Latest Update - Fri, 11 Sep 2026 08:15:54 UTC

We have monitored the situation and confirmed that all services are working as expected. We are marking this incident as Resolved.

Update - Fri, 11 Sep 2026 06:45:57 UTC

Zscaler has implemented mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Fri, 11 Sep 2026 08:15:54 UTC

We have monitored the situation and confirmed that all services are working as expected. We are marking this incident as Resolved.

Partner Admin UI and Security & UEBA Alert Notification Issues - zscaler.net

Thu, 10 Sep 2026 06:17:29 GMT

Zscaler has detected an issue with the partner admin UI on its zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net Cloud.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Software defect

Latest Update - Fri, 11 Sep 2026 15:11:46 UTC

Update - Thu, 10 Sep 2026 06:49:57 UTC

The incident is resolved and all the services are now up.

Update - Thu, 10 Sep 2026 13:15:14 UTC

Issue still exists

Update - Thu, 10 Sep 2026 18:47:33 UTC

Further impact assessment has identified that this incident also affects email and webhook notifications for Security & UEBA Alerts on zscaler.net. The incident remains in progress. We will provide further updates as more information becomes available.

Update - Thu, 10 Sep 2026 22:36:32 UTC

Zscaler has identified the cause of the issue and validated a fix. To minimize the risk of further impact, the change will be deployed at 01:00 UTC on September 11, 2026, followed by validation of service stability. Further updates will be provided as we progress toward resolution.

Update - Fri, 11 Sep 2026 02:29:20 UTC

Following the deployment at 01:00 UTC on September 11, 2026, Zscaler has completed the soak period and confirmed that all systems are stable. We will continue to monitor to ensure full stability is maintained.

Update - Fri, 11 Sep 2026 15:11:46 UTC

Administration UI and User Authentication Issues - zscaler.net

Thu, 10 Sep 2026 04:59:04 GMT

Zscaler has detected an issue with the administration UI and user authentication on its zscaler.net Cloud.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Software defect > rollback

Latest Update - Fri, 11 Sep 2026 15:00:57 UTC

Update - Thu, 10 Sep 2026 06:24:10 UTC

We are aware of an issue affecting a subset of customers on the ZSNet cloud. Some customers may be experiencing intermittent disruptions to device registration, authentication, and Admin UI access. Zscaler has identified the issue and is actively working towards full restoration of services.

Update - Thu, 10 Sep 2026 07:11:07 UTC

Zscaler continues to investigate an ongoing issue affecting a subset of customers on the ZSNet cloud experiencing intermittent disruptions to device registration, authentication, and Admin UI access. A mitigation was applied, however it did not have the desired effect. We are now focused on isolating the root cause and further updates will be shared shortly.

Update - Thu, 10 Sep 2026 08:11:19 UTC

Zscaler continues to troubleshoot the issue and isolate the root cause. A mitigation was applied; however, it did not have the desired effect, and our teams are actively testing an additional mitigation to stabilize the service. Further updates will be shared as progress is made.

Update - Thu, 10 Sep 2026 09:23:12 UTC

Zscaler continues to investigate the ongoing issue. Previous mitigations applied did not achieve the desired stability. Zscaler is actively pursuing a new remediation path, which is currently being validated prior to execution. Parallel investigation continues to identify and confirm the root cause. We understand the continued impact this is causing and our teams remain fully engaged in working towards full service restoration. Further updates will be shared as the situation progresses.

Update - Thu, 10 Sep 2026 10:23:02 UTC

Zscaler has completed the remediation action and the environment is currently being monitored. It may take some time before full stability is confirmed.

Update - Thu, 10 Sep 2026 11:37:41 UTC

Zscaler has applied a mitigation and services are showing signs of recovery. We continue to monitor the environment closely to confirm full stability. Further updates will be shared as the situation progresses.

Update - Thu, 10 Sep 2026 12:58:29 UTC

Update - Thu, 10 Sep 2026 20:12:34 UTC

Zscaler continues to investigate the root cause of the issue. Further updates will be provided as more information becomes available.

Update - Thu, 10 Sep 2026 22:27:31 UTC

Zscaler has identified the cause of the issue and validated a fix. To minimize the risk of further impact, deployment is planned for 01:00 UTC on September 11, 2026. Further updates will be provided as we progress toward resolution.

Update - Fri, 11 Sep 2026 02:26:13 UTC

Update - Fri, 11 Sep 2026 15:00:57 UTC

Mumbai VII Datacenter Issue (BOM7) - zscaler.net

Wed, 09 Sep 2026 07:36:47 GMT

Zscaler has detected an issue with its Mumbai VII datacenter and is currently investigating the matter. Customers may encounter disconnections, periods of slowness or increased latency. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue was related to hardware failure with a node.

Latest Update - Fri, 11 Sep 2026 11:52:46 UTC

Zscaler has confirmed sustained stability following the applied mitigation. During the monitoring period, no further issues were observed, and DC states remain normal.

Update - Wed, 09 Sep 2026 09:23:32 UTC

Update - Wed, 09 Sep 2026 09:33:52 UTC

The Zscaler team has identified the issue as being related to hardware failure with a node. Zscaler teams are actively prioritizing the incident, exploring various mitigation options, and working to restore services.

Update - Wed, 09 Sep 2026 12:08:42 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Fri, 11 Sep 2026 05:17:03 UTC

The applied mitigation is holding steady and we have observed sustained stability. Enhanced monitoring is in place until end of business hours today.

Update - Fri, 11 Sep 2026 11:52:46 UTC

Zscaler has confirmed sustained stability following the applied mitigation. During the monitoring period, no further issues were observed, and DC states remain normal.

New Delhi Datacenter issue - zscalerthree.net

Mon, 07 Sep 2026 09:48:34 GMT

Zscaler has detected an issue with our New Delhi I datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: An impacted service component caused elevated resource utilization, resulting in degraded performance for a subset of traffic.

Latest Update - Mon, 07 Sep 2026 14:10:51 UTC

Update - Mon, 07 Sep 2026 11:56:31 UTC

The Zscaler team has identified the root cause and is actively prioritizing the incident, exploring various mitigation options, and working to restore service for all affected traffic.

Update - Mon, 07 Sep 2026 13:08:02 UTC

The Zscaler team has applied mitigation for the identified root cause, and system health indicators are now within expected thresholds. Service performance is stabilizing, and the team continues to monitor the environment closely to ensure sustained recovery for affected traffic.

Update - Mon, 07 Sep 2026 14:10:51 UTC

Insights and analytics reports - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, admin.zscaleranalytics.net

Sat, 05 Sep 2026 17:25:34 GMT

We are investigating a data-loading issue, customers on EU region may experience issues when accessing Insights and analytics reports. However there is no impact to other services and traffic is not impacted

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was caused by a backend connectivity configuration issue.

Latest Update - Sat, 05 Sep 2026 19:05:52 UTC

The issue affecting some customers on EU region while accessing certain Risk360 dashboard sections has been resolved. Customers should now be able to access the impacted dashboard sections, including Assets and SSL, successfully. We have applied a fix and continue to monitor the service to ensure stability.

Update - Sat, 05 Sep 2026 18:10:36 UTC

We have identified the root cause of the issue and working on resolution.

Update - Sat, 05 Sep 2026 19:05:52 UTC

Potential disruption of alert notification service - zscalerone.net

Sat, 05 Sep 2026 00:47:50 GMT

Zscaler is investigating a potential disruption of the alert notification service on the zscalerone.net cloud. Some customers may receive alerts with links that do not resolve correctly. Alert criteria and functionality is intact and continues to operate normally. Customers can access the alerts in the UI portal.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A recent platform update in the zscalerone.net cloud introduced an issue with alert notification generation, resulting in incorrect or incomplete alert emails and, in some cases, failed delivery.

Latest Update - Sun, 06 Sep 2026 14:20:54 UTC

Zscaler has successfully deployed the fix, resolving the alert notification issue. This incident is now resolved.

Update - Sat, 05 Sep 2026 01:17:22 UTC

Zscaler has identified the root cause and is actively working on a hotfix. We will provide further updates as progress is made.

Update - Sat, 05 Sep 2026 09:51:40 UTC

Zscaler is working on validating the fix in the lower environment before proceeding with the production deployment. Further updates regarding the production deployment will be shared once available.

Update - Sun, 06 Sep 2026 14:20:54 UTC

Zscaler has successfully deployed the fix, resolving the alert notification issue. This incident is now resolved.

Degraded performance on ZPA applications via Indian Public Service Edges - private.zscaler.com

Fri, 04 Sep 2026 07:25:58 GMT

Zscaler received reports of issues with its Chennai II, Chennai III, Hyderabad I, Kolkata I, Mumbai VI, Mumbai VII, New Delhi I datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Preliminary investigation suggests that the issue was caused on a third-party international transit path outside of Zscaler's control.

Update - Fri, 04 Sep 2026 07:02:24 UTC

Zscaler has confirmed resolution of the connectivity issue that affected a subset of customers using ZPA applications routing through Indian Public Service Edges. Preliminary investigation suggests that the issue was caused on a third-party international transit path outside of Zscaler's control. Service was restored without any intervention from Zscaler, following recovery of the affected transit path.

We have monitored the services and can confirm stability. This issue is now resolved.

Sandbox Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Thu, 03 Sep 2026 09:42:18 GMT

Zscaler is currently investigating reports of issues with its zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue ocurred due to recent service update

Update - Thu, 03 Sep 2026 09:40:03 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Administration UI and User Authentication Issues - zscalertwo.net

Wed, 02 Sep 2026 09:25:29 GMT

Zscaler has detected an issue with the administration UI and user authentication on its zscalertwo.net Cloud. Customers may encounter issues with Administration UI login, Authentication, User Policies, Zscaler Client Connector portal, and SCIM auto-provisioning.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was related to the primary central authority; the system automatically failed over to the secondary CA.

Latest Update - Wed, 02 Sep 2026 12:11:04 UTC

Update - Wed, 02 Sep 2026 09:34:29 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Wed, 02 Sep 2026 12:11:04 UTC

Dubai II Data Center Issue - zscloud.net

Wed, 02 Sep 2026 07:41:39 GMT

Zscaler has detected an issue with our Dubai II datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to an external network connectivity issue

Latest Update - Thu, 03 Sep 2026 10:56:52 UTC

Update - Wed, 02 Sep 2026 07:58:45 UTC

Preliminary analysis suggests that the issue is external to Zscaler's infrastructure. Zscaler teams are actively prioritizing the incident and evaluating various options to mitigate the impact, including traffic rerouting to bypass the affected path.

Update - Wed, 02 Sep 2026 08:16:39 UTC

Zscaler has implemented mitigation steps, including rerouting connections and traffic away from the affected path, and services are currently performing as expected. We are continuing to closely monitor the situation to ensure stability is maintained. Further updates will be provided as the investigation progresses.

Update - Wed, 02 Sep 2026 11:37:33 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Thu, 03 Sep 2026 10:56:52 UTC

CASB Scanning Delays - zscalertwo.net

Tue, 01 Sep 2026 16:43:00 GMT

Zscaler is investigating an issue affecting SaaS API scanning for some customers. Affected customers may experience delays or failures when scanning SaaS content, which may result in DLP inspection results being delayed or unavailable for affected content. The issue is limited to out-of-band SaaS API scanning. Inline traffic and inline enforcement are not impacted.

Zscaler teams are actively working to restore normal scanning performance and are investigating the underlying cause. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A software defect introduced in a recent service update caused resource exhaustion that affected out-of-band SaaS API scanning.

Latest Update - Wed, 02 Sep 2026 23:41:32 UTC

Zscaler implemented mitigation measures, and scanning performance has remained stable throughout the monitoring period with no additional degradation observed. Service stability has been confirmed, and this incident is now resolved.

Update - Tue, 01 Sep 2026 17:06:52 UTC

Zscaler teams continues to investigate the issue affecting out-of-band scanning of data in certain SaaS applications. We are actively implementing mitigation measures to improve scanning performance and reduce the impact to affected content while we continue to determine the underlying cause. During this time, out-of-band scanning may remain delayed or incomplete for affected content. Live, inline traffic remains unaffected. We will provide another update as mitigation efforts progress and additional information becomes available.

Update - Tue, 01 Sep 2026 18:55:58 UTC

Zscaler teams continues to work on mitigation measures to improve out-of-band scanning performance for affected SaaS content. We are monitoring the effectiveness of these measures while continuing to investigate the underlying cause. During this time, some out-of-band scans may remain delayed or incomplete. Live, inline traffic remains unaffected. We will provide another update as mitigation efforts progress.

Update - Tue, 01 Sep 2026 20:35:36 UTC

Zscaler teams have implemented mitigation measures for the issue affecting out-of-band scanning of data in certain SaaS applications. We are seeing improvement in scanning performance and continue to assess the effectiveness of these measures while working toward full restoration. Some out-of-band scans may continue to experience delays or incomplete processing during this period. Live, inline traffic remains unaffected. We will provide another update as our mitigation and validation efforts progress.

Update - Tue, 01 Sep 2026 22:31:53 UTC

Zscaler teams continue mitigation and recovery efforts and are seeing significant improvement in out-of-band scanning performance. A limited level of scan failures and processing delays may persist while we complete remaining recovery activities and validate sustained service stability. We will provide another update as recovery progresses.

Update - Wed, 02 Sep 2026 02:23:02 UTC

Zscaler has completed mitigation actions for the issue affecting out-of-band SaaS API scanning and scanning performance has significantly improved. Error rates have reduced significantly and we are now in a monitoring phase to validate sustained service stability. We will provide a further update as monitoring progresses.

Update - Wed, 02 Sep 2026 16:54:19 UTC

Service performance has remained stable following the completed mitigation actions, with no additional degradation observed during the monitoring period. Zscaler teams continue to monitor scan performance and service health to confirm sustained stability.

Update - Wed, 02 Sep 2026 23:41:32 UTC

Cloud App Miscategorization Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Tue, 01 Sep 2026 08:37:28 GMT

Zscaler is currently investigating reports of issues with its zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue occurred due to a configuration and software defect, resulting in traffic for the affected applications matching incorrect categories.

Update - Tue, 01 Sep 2026 08:44:40 UTC

Zscaler has implemented the necessary measures to mitigate the issue. The incident has been resolved and our systems remain fully operational. We will continue to monitor the situation closely to ensure ongoing stability.

Administration UI Issue - zdxcloud.net

Mon, 31 Aug 2026 13:14:09 GMT

Zscaler has detected an issue with the administration UI on its zdxcloud.net Cloud.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was caused by an unexpected ZDX control plane service failure that briefly impacted administration UI access.

Latest Update - Mon, 31 Aug 2026 15:06:18 UTC

Update - Mon, 31 Aug 2026 13:20:57 UTC

Zscaler has implemented mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Mon, 31 Aug 2026 15:06:18 UTC

Lagos II Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Sat, 29 Aug 2026 12:16:30 GMT

Zscaler has detected an issue with our Lagos II datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to a third-party connectivity provider that impacted service availability.

Latest Update - Sun, 30 Aug 2026 12:00:22 UTC

Following previous actions taken, this issue is now resolved. Our systems are now fully operational, and we will continue to monitor the situation to ensure sustained stability.

Update - Sat, 29 Aug 2026 13:02:58 UTC

Zscaler investigated and identified a service disruption affecting a third-party connectivity provider that impacted service availability. Zscaler coordinated with the provider, who confirmed that they were experiencing a service disruption. Service availability has since been restored, and we are monitoring the environment to ensure continued stability. We are also working with the provider to obtain additional details regarding the underlying cause.

Update - Sun, 30 Aug 2026 12:00:22 UTC

Following previous actions taken, this issue is now resolved. Our systems are now fully operational, and we will continue to monitor the situation to ensure sustained stability.

CASB Scan Issues - zscalertwo.net

Sat, 29 Aug 2026 07:17:04 GMT

Zscaler has detected an issue with Data Loss Prevention (DLP) timeouts in the zscalertwo.net cloud. This issue may potentially affect Cloud Access Security Broker (CASB) scans, leading to scan delays and failures in performing scans.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to a recent service update.

Latest Update - Sat, 29 Aug 2026 12:03:24 UTC

Zscaler has identified that the issue affecting Data Loss Prevention (DLP) instances in the zscalertwo.net cloud was attributable to a recent service update. As a mitigation, the relevant build has been reverted across all affected instances, and the issue is now resolved. We continue to monitor the environment to ensure stability. We appreciate your patience throughout this incident.

Update - Sat, 29 Aug 2026 07:35:44 UTC

Update - Sat, 29 Aug 2026 10:48:42 UTC

Zscaler continues to commit to resolving the issue and is actively engaged in efforts to isolate the cause and determine the root of the problem. Zscaler appreciates your ongoing patience and understanding during this process, and further updates will be provided as new information becomes available.

Update - Sat, 29 Aug 2026 12:03:24 UTC

ZPA Logs Not Being Forwarded to SIEM - private.zscaler.com

Sat, 29 Aug 2026 00:04:18 GMT

Zscaler has detected an issue with its private.zscaler.com Cloud. Customers on US-1 logging zone may experience difficulties forwarding ZPA logs to their SIEM platforms

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was caused by a recent change within the logging infrastructure that temporarily impacted the delivery of ZPA logs to customer SIEM platforms.

Latest Update - Sat, 29 Aug 2026 00:41:42 UTC

Zscaler identified the issue and applied mitigation to restore log forwarding. We have confirmed that ZPA logs are now being forwarded successfully.

Update - Sat, 29 Aug 2026 00:09:22 UTC

We have identified the root cause of the issue and working on resolution.

Update - Sat, 29 Aug 2026 00:14:32 UTC

Zscaler has implemented mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Sat, 29 Aug 2026 00:41:42 UTC

Zscaler identified the issue and applied mitigation to restore log forwarding. We have confirmed that ZPA logs are now being forwarded successfully.

Kuala Lumpur II Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com

Fri, 28 Aug 2026 08:53:37 GMT

We are currently investigating a potential issue affecting Kuala Lumpur II Data center reported by customers. Our teams are working to validate the impact and determine if this is a service-related event. We will provide further updates as more information becomes available. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Network path issue with Transit ISP

Latest Update - Fri, 28 Aug 2026 10:42:10 UTC

Update - Fri, 28 Aug 2026 09:22:00 UTC

Zscaler has successfully implemented a mitigation for the issue, completed at 09:12 UTC. Initial test results suggest that the mitigation effectively resolves the issue. We are currently conducting further validation through internal testing and gathering customer feedback to ensure that the problem is fully addressed and the service is functioning as intended.

Update - Fri, 28 Aug 2026 10:42:10 UTC

DNS Resolution Issue with Tokyo V Data Center - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Fri, 28 Aug 2026 03:35:43 GMT

Zscaler is currently investigating reports of an issue with its Tokyo V data center. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and updates will be posted there as they become available.

Root Cause: Preliminary root cause is attributed to an infrastructure change within the Tokyo V data center.

Update - Fri, 28 Aug 2026 03:40:50 UTC

Zscaler investigated the issue with DNS resolution and took necessary actions to resolve it.

Zscaler Client Connector Portal Issue - zscalertwo.net

Thu, 27 Aug 2026 14:29:42 GMT

Zscaler has detected an issue with the Zscaler Client Connector Portal on its zscalertwo.net Cloud. Customers may experience intermittent issues accessing the Zscaler Client Connector Portal.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was caused by an authentication condition that temporarily prevented the Zscaler Client Connector Portal from successfully processing administrator login requests.

Latest Update - Wed, 02 Sep 2026 20:01:05 UTC

The issue has been resolved, and services are operating normally. Zscaler has implemented and validated authentication improvements to address the condition that caused the Mobile Admin login failures. Administrator access remains fully restored, and no further related errors have been observed.

Update - Thu, 27 Aug 2026 14:32:00 UTC

Zscaler has confirmed resolution of the issue impacting access to the Zscaler Client Connector Portal. Affected customers have verified restoration of service. Our engineering continues to closely monitor the environment to ensure no further impact.

Update - Thu, 27 Aug 2026 15:36:59 UTC

Update - Thu, 27 Aug 2026 18:05:01 UTC

We have identified the cause of the issue and are currently implementing preventive actions to avoid recurrence. The issue has been resolved, and mitigation work is in progress to reduce the likelihood of similar impact in the future.

Update - Thu, 27 Aug 2026 22:09:14 UTC

The issue remains resolved, and services are operating normally. We have confirmed the cause and are continuing to implement additional measures to reduce the likelihood of recurrence. We are actively monitoring the service while this work is completed and will provide further updates as appropriate.

Update - Sat, 29 Aug 2026 00:53:07 UTC

The issue remains resolved, and services are operating normally. We continue to implement longer-term authentication improvements and will provide further updates as appropriate.

Update - Sun, 30 Aug 2026 00:53:09 UTC

The issue remains resolved, and services are operating normally. There is no change in status since the last update. We continue to implement longer-term authentication improvements and will provide further updates as appropriate.

Update - Wed, 02 Sep 2026 20:01:05 UTC

Zscaler-Managed Dedicated IP Issue on Tokyo IV Datacenter - zscaler.net

Thu, 27 Aug 2026 08:55:40 GMT

Zscaler has detected an issue with its Tokyo IV datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: We identified the cause of the issue as being related to a specific service edge and took action to isolate the affected component to prevent any further customer impact.

Latest Update - Thu, 27 Aug 2026 11:57:47 UTC

Update - Thu, 27 Aug 2026 09:20:25 UTC

We have identified the root cause of the issue and working on resolution.

Update - Thu, 27 Aug 2026 09:52:47 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Thu, 27 Aug 2026 11:57:47 UTC

SaaS Security and Shadow IT Reporting Data Inconsistency - zscaler.net, zscalertwo.net, zscloud.net

Wed, 26 Aug 2026 22:04:54 GMT

Zscaler is aware of and investigating an issue affecting application reporting within SaaS Security Reports in the ZIA Admin Portal and the Shadow IT report in Zscaler Experience Center. Customers may observe an inaccurate or incomplete count of discovered cloud applications when viewing reporting data for selected time periods. This issue may affect the accuracy of application visibility and associated reporting used to assess cloud application usage and risk.

This issue affects reporting only and does not impact traffic processing or policy enforcement.

Our teams are actively investigating and working to restore accurate reporting. We will provide an additional update as more information becomes available. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A platform-side configuration change inadvertently impacted the accuracy of application reporting data within SaaS Security and Shadow IT reports.

Latest Update - Thu, 27 Aug 2026 06:27:11 UTC

Update - Wed, 26 Aug 2026 23:57:36 UTC

Zscaler continues to investigate the cause of the issue. Initial analysis has been completed, and further investigation is ongoing. We will provide an additional update as more information becomes available.

Update - Thu, 27 Aug 2026 03:27:08 UTC

Zscaler has identified the root cause of the issue affecting application reporting within SaaS Security Reports in the ZIA Admin Portal and the Shadow IT report in Zscaler Experience Center and is currently working on a hotfix to restore accurate reporting. Please note that this issue affects reporting only and does not impact traffic processing or policy enforcement. Further updates will be shared as additional information becomes available.

Update - Thu, 27 Aug 2026 06:27:11 UTC

Amsterdam II, Amsterdam III, Frankfurt IV, Frankfurt VI Datacenter Issue - zscalerthree.net

Tue, 25 Aug 2026 23:06:15 GMT

Zscaler has detected an issue with its Amsterdam II, Amsterdam III, Frankfurt IV, Frankfurt VI datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Update - Tue, 25 Aug 2026 23:16:51 UTC

Zscaler-Managed Dedicated IP Issue on Tokyo V Datacenter - zscalerthree.net

Mon, 24 Aug 2026 06:17:31 GMT

Zscaler has detected an issue with its Tokyo V datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to a software defect.

Latest Update - Tue, 25 Aug 2026 07:14:34 UTC

Update - Mon, 24 Aug 2026 06:34:04 UTC

Update - Mon, 24 Aug 2026 06:54:08 UTC

Zscaler has implemented mitigation measures for the issue. Services are currently being monitored for stability, and no further impact is anticipated at this time. We will continue to monitor to ensure stability.

Update - Tue, 25 Aug 2026 07:14:34 UTC

ZDX Public API Issue - zdxcloud.net

Mon, 24 Aug 2026 05:15:25 GMT

Zscaler has detected an issue with its zdxcloud.net Cloud.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Root cause of the issue is attributed to a missing production image caused by an internal configuration change.

Update - Mon, 24 Aug 2026 06:19:29 UTC

Zscaler has resolved the issue affecting ZDX Public APIs. Advanced and Advanced Plus ZDX customers should now be able to successfully make public API calls.

Santiago I Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Sat, 22 Aug 2026 12:19:07 GMT

Zscaler has detected an issue with our Santiago I datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A network routing change by an upstream transit provider temporarily disrupted connectivity to a portion of Zscaler service infrastructure in Santiago.

Latest Update - Sat, 22 Aug 2026 16:55:48 UTC

Following corrective actions completed by the service provider, the incident has been resolved. Zscaler services are operating normally.

Update - Sat, 22 Aug 2026 12:35:58 UTC

Update - Sat, 22 Aug 2026 13:51:37 UTC

Zscaler has observed recovery of the affected service following corrective actions taken by our service provider. Service functionality has been restored, and we are monitoring the environment to confirm continued stability.

Update - Sat, 22 Aug 2026 16:55:48 UTC

Following corrective actions completed by the service provider, the incident has been resolved. Zscaler services are operating normally.

Service Degradation on Zscaler Business Insights - admin.zscaleranalytics.net

Fri, 21 Aug 2026 14:57:41 GMT

Zscaler has identified an issue affecting the admin.zscaleranalytics.net cloud. Customers accessing Zscaler Business Insights may encounter internal UI errors, including “No Data” messages and error banners in the Workspace and Analytics/Data Explorer sections when attempting to retrieve logs or reports.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A subset of queries failed due to a malfunctioning query routing component in the backend data infrastructure.

Latest Update - Tue, 01 Sep 2026 12:30:17 UTC

Following the fix deployment by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.

Update - Fri, 21 Aug 2026 14:58:31 UTC

We have identified the root cause of the issue and working on resolution.

Update - Fri, 21 Aug 2026 15:48:06 UTC

Update - Fri, 21 Aug 2026 17:30:58 UTC

we identified that one of the query routing components in our data platform was not functioning correctly, causing a subset of requests to fail. We mitigated the issue by removing the affected component from service and routing traffic through a healthy instance. Following this change, queries and dashboards have been loading as expected.

Update - Thu, 27 Aug 2026 11:18:40 UTC

We deployed a fix over the weekend to address the issue impacting Zscaler Business Insights, where customers were unable to retrieve logs or reports from the Workspace and Analytics/Data Explorer sections and saw internal UI errors. Following continued review, we have identified some remaining issues affecting Location Insight reports. While the broader impact has been addressed, a small number of widgets are still showing internal server error messages. Zscaler teams are actively working on a further fix, which will require additional testing and deployment. We will continue to provide updates as progress is made.

Update - Thu, 27 Aug 2026 21:58:42 UTC

Zscaler teams continue to work on the remaining issues affecting a limited number of Location Insight widgets. While the broader Zscaler Business Insights impact has been addressed, some widgets may continue to display internal server error messages, and an intermittent display issue may still be observed. We have identified the cause of the remaining widget errors and are progressing a fix through testing and validation. We will continue to provide updates as progress is made.

Update - Tue, 01 Sep 2026 12:30:17 UTC

Following the fix deployment by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.

Reporting and Logging Issue - zscalerthree.net

Fri, 21 Aug 2026 07:50:44 GMT

Zscaler has identified a reporting and logging issue affecting the zscalerthree.net cloud. A subset of customers may experience delays or issues with logging and reporting.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Zscaler failed over services to a healthy node, and recovery was successfully completed.

Latest Update - Fri, 21 Aug 2026 14:11:40 UTC

Update - Fri, 21 Aug 2026 09:03:45 UTC

We have identified the root cause for this issue and we are currently working to mitigate the issue.

Update - Fri, 21 Aug 2026 10:33:44 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Fri, 21 Aug 2026 14:11:40 UTC

ZTW Cloud Connector: Intermittent ZPA Access Impact for Some VDI/AVD Users - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Thu, 20 Aug 2026 16:25:32 GMT

Zscaler is aware of and investigating an intermittent issue affecting a subset of users connecting through ZTW Cloud Connectors from VDI/AVD environments. Impacted users may be unable to access certain ZPA private applications, even though DNS resolution completes successfully.

Zscaler has identified an interim mitigation to clear impacted sessions and help restore access while a permanent fix is being developed. Customers experiencing this issue should contact Zscaler Support for assistance with applying the mitigation. No customer configuration changes are required at this time.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A software defect introduced in a recent Cloud Connector update could cause some virtual-desktop user sessions to remain in a pending connection state and not recover automatically.

Latest Update - Sat, 29 Aug 2026 12:51:28 UTC

Zscaler has completed development and validation of the permanent fix, and the fix has been released to production. Affected customers are scheduled to receive the fix as part of the planned Cloud Connector upgrade. This incident is now resolved.

Update - Thu, 20 Aug 2026 17:05:48 UTC

Zscaler has identified the issue as a software regression that may leave certain user sessions in a pending connection state. Zscaler is actively working on a permanent fix. Customers experiencing this issue should contact Zscaler Support for assistance with applying the available interim mitigation. Updates will be provided as remediation progresses.

Update - Fri, 21 Aug 2026 18:01:02 UTC

Zscaler teams continue to work on the development of a permanent fix. Customers experiencing this issue should contact Zscaler Support for assistance with applying the available interim mitigation. Additional updates will be provided as remediation progresses.

Update - Wed, 26 Aug 2026 21:16:05 UTC

Zscaler has developed a fix for this issue, and validation is currently in progress. Subject to successful validation, Zscaler is targeting release of the fix over the weekend. The previously communicated interim mitigation remains available. Customers experiencing this issue should contact Zscaler Support for assistance. Additional updates will be provided as remediation progresses.

Update - Sat, 29 Aug 2026 12:51:28 UTC

Administration UI and User Authentication Issues - zscalertwo.net

Thu, 20 Aug 2026 14:43:25 GMT

Zscaler has detected an issue with the administration UI and user authentication on its zscalertwo.net Cloud. Customers may encounter issues with Administation UI login, Authentication, User Policies, Zscaler Client Connector portal, and SCIM auto-provisioning.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Zscaler Client Connector registration and authentication failures on ZS2 were caused by resource contention.

Latest Update - Thu, 20 Aug 2026 19:34:14 UTC

Update - Thu, 20 Aug 2026 14:44:31 UTC

We have identified the root cause of the issue and working on resolution.

Update - Thu, 20 Aug 2026 15:44:43 UTC

We are seeing improvement in the previously reported degradation on ZS2 (zscalertwo.net). Our team continues to monitor the environment.

Update - Thu, 20 Aug 2026 16:35:26 UTC

The previously reported degradation on ZS2 (zscalertwo.net) is no longer being observed. Services appear to have been fully restored and the environment is stable. We will continue to monitor for a further period before issuing a final resolution notice.

Update - Thu, 20 Aug 2026 19:34:14 UTC

China-region ZPA App Connector connectivity issue - private.zscaler.com

Thu, 20 Aug 2026 11:49:04 GMT

Zscaler has identified an issue affecting ZPA App Connector connectivity in the China region, impacting services through the Shanghai and Beijing data centers. Affected customers may experience application access failures, including AC connection setup timeout or cannot connect to broker errors.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Root cause of this issue is attributed to a recent configuration change performed by Zscaler.

Latest Update - Mon, 24 Aug 2026 06:54:07 UTC

Zscaler has concluded its investigation into the ZPA App Connector connectivity issue affecting customers in the China region (Shanghai and Beijing data centers). All available platform-side remediation actions have been completed. Customers whose App Connectors are still experiencing connectivity issues are required to restart the ZPA App Connector service, which has been confirmed to restore connectivity. Please note that restarting the App Connector will temporarily disrupt active user sessions — we recommend coordinating internally with relevant stakeholders before proceeding. We are closing this trust post as no further action is pending on Zscaler's end.

Update - Thu, 20 Aug 2026 13:27:34 UTC

We have identified the root cause of an issue affecting ZPA App Connector connectivity in the China region.

A workaround is available: restarting the ZPA App Connector service has restored connectivity in observed cases. Please note that restarting the App Connector will temporarily interrupt active sessions, and customers should coordinate internally before proceeding.

We are currently working on mitigation options to reduce customer impact and will provide further updates as more information becomes available.

Update - Thu, 20 Aug 2026 18:42:12 UTC

Zscaler continue investigating a ZPA App Connector connectivity issue affecting customers in the China region (Shanghai and Beijing). At this time, the only confirmed remediation is to restart the ZPA App Connector service on affected connectors, which has restored connectivity in observed cases but will temporarily disrupt active sessions. Zscaler is actively working on platform-side mitigation and broker-side recovery mechanisms to reduce the need for customer action, and further updates will be provided as they become available.

Update - Fri, 21 Aug 2026 01:40:53 UTC

We are continuing to investigate the ZPA App Connector connectivity issue . At this stage, restarting the ZPA App Connector service on the affected connectors remains the only validated remediation. This action has successfully restored connectivity in observed cases to date. Please note that restarting the App Connector will temporarily disrupt active user sessions. We recommend performing this step in a controlled manner with appropriate stakeholder and end-user communication. Our team continues to work on mitigation measures. Further updates will be shared as additional information becomes available.

Update - Mon, 24 Aug 2026 06:54:07 UTC

ZPA connectivity issues in China region - private.zscaler.com

Thu, 20 Aug 2026 04:36:33 GMT

Zscaler is investigating an issue with its Beijing III, Shanghai I datacenter on the private.zscaler.com cloud and is currently investigating the matter.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Root cause of this issue is attributed to a recent configuration change performed by Zscaler.

Latest Update - Thu, 20 Aug 2026 07:34:55 UTC

Zscaler has mitigated the ZPA connectivity issue affecting users in the China region. The root cause has been identified and resolved, and customers are now connecting to China ZPA Public Service Edges as expected. Customers still experiencing issues are advised to restart the ZCC service.

Update - Thu, 20 Aug 2026 05:36:57 UTC

Zscaler is investigating an issue affecting ZPA users in China who are unable to connect to China ZPA Public Service Edges (Beijing & Shanghai) and are being redirected to alternate ZPA Public Service Edges outside China. Zscaler is actively engaged and investigating the root cause. We will provide further updates as the investigation progresses.

Update - Thu, 20 Aug 2026 07:03:41 UTC

Zscaler has identified the root cause of the ZPA connectivity issue affecting users in China. The issue was traced to a recent configuration change which has been reverted. Remediation is currently in progress and we are working to confirm full service restoration. We will provide a further update shortly.

Update - Thu, 20 Aug 2026 07:34:55 UTC

Mexico City I and Mexico City II - Data Center Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com

Wed, 19 Aug 2026 22:58:29 GMT

Zscaler is investigating a network connectivity issue affecting some traffic associated with our Mexico City I and Mexico City II Data Centers. Customers may experience intermittent increases in latency and degraded performance. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will provide further updates as additional information becomes available. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to degradation affecting external ISP/network paths.

Latest Update - Thu, 20 Aug 2026 04:42:48 UTC

Zscaler has continued to monitor service conditions for the Mexico City I and Mexico City II Data Centers. We are not observing packet loss, and traffic is flowing normally. We will mark this incident as resolved now.

Update - Wed, 19 Aug 2026 23:20:29 UTC

Zscaler has identified degradation on an external network path and is actively working with the relevant provider to address the issue. Customers currently experiencing service impact may fail over to their secondary data center or another configured alternate data center, as appropriate. We will provide further updates as additional information becomes available.

Update - Thu, 20 Aug 2026 00:40:39 UTC

Zscaler has been actively engaged with the relevant service provider. Service conditions are showing improvement, and we are continuing to monitor closely to ensure sustained stability. Further updates will be shared as they become available.

Update - Thu, 20 Aug 2026 04:42:48 UTC

Unexpected Changes to Data Matching and Aggregation Behavior - app.avalor.io, app.eu.avalor.io, app.aps.avalor.io

Wed, 19 Aug 2026 08:58:37 GMT

Zscaler has detected an issue with its app.avalor.io, app.eu.avalor.io, app.aps.avalor.io Cloud. Some customers may experience changes in how incoming data is matched, merged, and aggregated, which could lead to differences in normalized results, aggregated outputs, and first-seen or other derived values.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A data migration unintentionally applied a default Unification Rule to unconfigured fields, overriding customer settings and affecting data matching and aggregation for a subset of accounts

Latest Update - Mon, 31 Aug 2026 13:30:45 UTC

Customers may observe unexpected values in historical widgets and reports for the Aug 10–Aug 20 date range. Although the underlying issue has been resolved and all services have been restored, unintended data changes were written to historical tables during this window. As a result, data for this period may reflect inconsistencies or sudden shifts in trend values, which resolve at the end of the affected range. Reporting outside this date range is not impacted.

Update - Wed, 19 Aug 2026 14:28:38 UTC

Zscaler teams are actively working on remediation and validation. Recovery efforts are being carried out in a phased manner across environments to help ensure changes are applied carefully and verified as work progresses.
We will provide another update within 24 hours or sooner if additional confirmed information becomes available.

Update - Thu, 20 Aug 2026 15:30:03 UTC

Remediation is ongoing and good progress is being made. The team has completed updates across a significant portion of the affected environment and is continuing work on the remaining items. Further updates will be shared as remediation progresses.

Update - Thu, 20 Aug 2026 18:44:20 UTC

Remediation has been completed across all affected environments and accounts. All services remain stable, and the incident is now resolved. We will continue to monitor for continued stability.

Update - Mon, 31 Aug 2026 13:30:45 UTC

Login and UI Access Issue - app.avalor.io, app.eu.avalor.io, app.aps.avalor.io

Mon, 17 Aug 2026 14:02:08 GMT

Zscaler has identified an issue affecting the app.avalor.io, app.eu.avalor.io, and app.aps.avalor.io cloud environments. Customers may experience problems with users being unable to log in or load views within the platform.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was caused by a deployment-related problem that affected service availability. During restoration efforts, an additional service dependency was identified and addressed to fully recover the platform.

Latest Update - Mon, 17 Aug 2026 14:56:18 UTC

Update - Mon, 17 Aug 2026 14:07:18 UTC

We have identified the root cause of the issue and working on resolution.

Update - Mon, 17 Aug 2026 14:17:39 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Mon, 17 Aug 2026 14:56:18 UTC

Reporting and Logging - Audit Logs Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Mon, 17 Aug 2026 13:29:15 GMT

Zscaler is actively investigating a potential Reporting and Logging issue affecting Audit Logs that may be impacting some customers. Our teams are currently assessing the scope and cause. We will provide an update as soon as more information becomes available.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was caused by unexpected traffic patterns that exhausted shared backend resources, resulting in request timeouts across all clouds.

Latest Update - Tue, 18 Aug 2026 04:20:18 UTC

Zscaler has resolved the issue affecting Audit Logs on the ZIA Admin Portal and Mobile Admin Portal across all clouds. Audit Logs are now fully operational across all clouds.

Update - Mon, 17 Aug 2026 14:35:30 UTC

Zscaler is observing an issue affecting Audit Logs on the ZIA Admin Portal and Mobile Admin Portal across all clouds since 12:37 UTC on August 17, 2026. Users may experience slow loading pages followed by 504/500 errors. Our teams are actively investigating and working towards resolution. We will provide further updates as the investigation progresses.

Update - Mon, 17 Aug 2026 17:30:59 UTC

We identified elevated load on a legacy backend logging component that contributed to intermittent 504 errors. Mitigation actions have been implemented, service stability has improved.

Update - Tue, 18 Aug 2026 04:20:18 UTC

Zscaler has resolved the issue affecting Audit Logs on the ZIA Admin Portal and Mobile Admin Portal across all clouds. Audit Logs are now fully operational across all clouds.

Intermittent Failures Affecting Mobile Admin Public API Requests - zscaler.net

Fri, 14 Aug 2026 12:04:37 GMT

Zscaler is investigating an issue causing intermittent failures for the Mobile Admin Public API service on zscaler.net. Some customers may experience failures when accessing the Mobile Admin public API.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Expired Cert

Latest Update - Fri, 14 Aug 2026 13:16:55 UTC

Update - Fri, 14 Aug 2026 12:40:48 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Fri, 14 Aug 2026 13:16:55 UTC

Zscaler Business Insight Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Fri, 14 Aug 2026 11:26:04 GMT

Zscaler has identified an issue affecting Zscaler Business Insights. Impacted customers may see usernames and email addresses obfuscated in the portal and API, despite having full admin access.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue occurred due to a recent service update that unintentionally caused usernames and email addresses to appear masked for some administrator roles.

Latest Update - Mon, 24 Aug 2026 08:37:30 UTC

Zscaler has completed deployment of the fix across all impacted cloud environments. The issue that caused some usernames and email addresses to appear masked or hidden in Zscaler Business Insights, despite full administrator access, has now been resolved. Customers should no longer experience this behavior. We will continue to monitor for any further reports, but based on the completed deployment, this incident is now being marked as resolved.

Update - Sat, 15 Aug 2026 06:38:09 UTC

Zscaler has validated a fix for the issue affecting Zscaler Business Insights. We will share deployment plans once confirmed and continue to provide updates here.

Update - Tue, 18 Aug 2026 08:41:42 UTC

Zscaler teams have confirmed that the fix has been successfully validated in beta. The teams are now preparing the deployment plan and schedule for rollout to production.

Update - Tue, 18 Aug 2026 13:41:05 UTC

The fix has been deployed in the zscalerthree.net (ZS3) cloud and is performing as expected. We are continuing to closely monitor progress and will share another update as soon as further information is available regarding the deployment plan for the remaining impacted clouds.

Update - Wed, 19 Aug 2026 17:15:41 UTC

We have successfully completed the fix deployment on Zs3, which is currently stable and performing as expected. We are continuing our remediation efforts across the remaining cloud environments, with the next deployment window scheduled for the upcoming weekend. We will provide further updates as additional details are confirmed.

Update - Mon, 24 Aug 2026 08:37:30 UTC

Reporting and Logging Issue - zscalerthree.net

Fri, 14 Aug 2026 10:43:53 GMT

Zscaler has detected an issue with its zscalerthree.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The incident was caused by a software issue within the logging plane, compounded by elevated processing demand, which delayed automated recovery and resulted in temporary log processing delays.

Latest Update - Fri, 14 Aug 2026 17:07:06 UTC

Zscaler has taken the necessary actions to restore service. Continued monitoring has confirmed that services remain stable, and the incident is now resolved.

Update - Fri, 14 Aug 2026 11:04:21 UTC

The Zscaler team has identified the issue as delayed reporting and log delivery caused by weblog lag. Our teams are actively prioritizing the incident, evaluating mitigation options, and working to restore normal service.

Update - Fri, 14 Aug 2026 17:07:06 UTC

Zscaler has taken the necessary actions to restore service. Continued monitoring has confirmed that services remain stable, and the incident is now resolved.

Intermittent Source Run Failures - app.avalor.io, app.eu.avalor.io, app.aps.avalor.io

Tue, 11 Aug 2026 14:00:45 GMT

We identified an issue that caused some source runs to fail during a limited time window. This impacted only sources that executed during the incident period.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A platform issue in the shared ingestion workflow caused some connector runs to fail during a limited time window.

Update - Tue, 11 Aug 2026 13:45:04 UTC

The underlying issue has been resolved. All relevant failures were addressed and affected runs were retriggered (where applicable) to ensure processing completed successfully.

Intermittent Login Failures for claude.ai - zscaler.net, zscloud.net

Mon, 10 Aug 2026 16:16:08 GMT

Zscaler has detected an issue with its zscaler.net, zscloud.net Cloud. Customers with an HTTP/2 Header Profile applied via a URL Control Policy may experience intermittent login failures when accessing claude.ai. The HTTP/2 profile disrupts the authentication flow, which may prevent login from completing successfully. All other traffic forwarding and policy enforcement remain unaffected.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: This incident was caused by a software defect that resulted in duplicate header insertion, leading to request failures.

Latest Update - Wed, 19 Aug 2026 18:30:11 UTC

The fix has been successfully deployed across all data centers on the zscloud.net cloud. For the zscaler.net cloud, the fix has been deployed to all affected data centers, and full deployment will be completed as part of a build upgrade scheduled in September. All existing interim mitigations continue to remain active until full deployment is complete on the zscaler.net cloud.

Update - Mon, 10 Aug 2026 16:39:38 UTC

We have identified the root cause of the issue and are currently assessing mitigation options and next steps.

Update - Mon, 10 Aug 2026 17:20:15 UTC

We have identified the issue as a software-related regression affecting login access to claude.ai in certain environments. Our engineering team is actively working on a permanent fix, and interim mitigation measures remain in place while that work is underway. We are coordinating across teams and will provide further updates as we have more information on the fix timeline and deployment plan.

Update - Tue, 11 Aug 2026 16:00:44 UTC

Zscaler has completed development of the fix and the validation is currently in progress. Interim mitigations remain in place while verification continues. We will share a further updates, including verification status and next steps once available.

Update - Wed, 12 Aug 2026 03:13:05 UTC

Zscaler has completed development of the fix, and validation is currently in progress. The corrected build is being prepared for further validation and testing. Following successful validation, the fix will be submitted for production deployment. Interim mitigations remain in place while validation continues. We will provide the next update once deployment plans are available.

Update - Wed, 12 Aug 2026 06:54:30 UTC

The fix developed by Zscaler is currently undergoing validation. A corrected build has been prepared and is proceeding through the testing and validation pipeline. Once validation is successfully completed, the fix will be submitted for production deployment. Existing interim mitigations continue to remain active during this period. The next update will be provided when deployment timelines are confirmed.

Update - Wed, 19 Aug 2026 08:06:24 UTC

The fix has been successfully deployed to zscloud.net. Deployment to zscaler.net is currently being scheduled and timelines will be shared shortly. Existing interim mitigations continue to remain active. We will provide a further update once zscaler.net deployment timelines are confirmed.

Update - Wed, 19 Aug 2026 18:30:11 UTC

URL Category Classification Issue - zscaler.net

Mon, 10 Aug 2026 08:06:20 GMT

Zscaler has detected an issue with its zscaler.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: This issue occurred due to a recent service update to the AI/ML content categorization model.

Latest Update - Mon, 10 Aug 2026 09:37:00 UTC

Zscaler has confirmed that the recent changes observed in URL categorization behavior are the result of a planned enhancement to our AI/ML content categorization model. This is an expected and intentional improvement, not an issue. The updated model delivers improved detection accuracy and broader coverage, enabling more precise classification of URLs that would previously remain under Miscellaneous or Unknown categories. This change only affects customers who have the AI/ML-based content categorization feature enabled. Customers who prefer to retain their existing URL categorization behavior may temporarily disable the Dynamic Content Categorization feature toggle via the admin portal. For detailed updates, please refer to the Service Status section in your Zscaler Customer Support Portal (CSP), where status changes and additional information will be posted as they become available. This incident is now marked as resolved.

Update - Mon, 10 Aug 2026 08:35:32 UTC

Update - Mon, 10 Aug 2026 09:37:00 UTC

Seoul I Datacenter Issue - zscalerthree.net

Mon, 10 Aug 2026 02:56:17 GMT

Zscaler is currently investigating reports of an issue with its Seoul I datacenter. We are investigating periods of slowness, connection timeouts and/or increased latency. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and updates will be posted there as they become available.

Root Cause: Root cause is under investigation.

Update - Mon, 10 Aug 2026 03:32:30 UTC

Zscaler observed degraded performance on nodes in our Seoul (SEOL1) data center between 00:00 and 02:30 UTC, impacting a subset of customers. The issue has been mitigated and services are operating normally and the root cause is under investigation.

3rd-Party App Governance (AppTotal) Portal Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Fri, 07 Aug 2026 14:17:43 GMT

Zscaler is investigating an issue affecting the 3rd-Party App Governance (AppTotal) portal. Customers may currently experience issues accessing the 3rd-Party App Governance (AppTotal) portal. The service remains operational, but portal access may be unavailable for some users.
We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Recent change reverted

Latest Update - Fri, 07 Aug 2026 15:13:15 UTC

Update - Fri, 07 Aug 2026 15:05:05 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Fri, 07 Aug 2026 15:13:15 UTC

Administration UI Issue - zpatwo.net

Fri, 07 Aug 2026 11:49:08 GMT

Zscaler is currently investigating reports of issues with the administration UI on its zpatwo.net Cloud. Customers may encounter disconnections, periods of slowness or increased latency.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was caused by a temporary regional service disruption that affected access to the ZPA Admin Portal.

Latest Update - Fri, 07 Aug 2026 13:01:32 UTC

Update - Fri, 07 Aug 2026 12:04:10 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Fri, 07 Aug 2026 13:01:32 UTC

Intermittent Legacy Application Access Issues via ZPA - private.zscaler.com, zpatwo.net, zpabeta.net

Thu, 06 Aug 2026 15:40:30 GMT

Zscaler is investigating an issue with its private.zscaler.com, zpaatwo.net, and zpa beta Clouds.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Root cause was identified as a compatibility issue introduced in a recent datapath release, which impacted connectivity for a subset of legacy application traffic.

Latest Update - Fri, 07 Aug 2026 00:52:33 UTC

Mitigation actions have been completed successfully across the impacted service environments. Recovery has been verified through monitoring, and the issue is now considered resolved.

Update - Thu, 06 Aug 2026 17:33:01 UTC

We have identified the root cause of the issue and working on resolution.

Update - Fri, 07 Aug 2026 00:52:33 UTC

Mitigation actions have been completed successfully across the impacted service environments. Recovery has been verified through monitoring, and the issue is now considered resolved.

Administration UI and User Authentication Issues - zscalerthree.net

Wed, 05 Aug 2026 19:02:33 GMT

Zscaler has detected an issue with the administration UI and user authentication on its zscalerthree.net Cloud. Customers may encounter issues with Administation UI login, Authentication, User Policies, Zscaler Client Connector portal, and SCIM auto-provisioning.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to a software defect in the control plane

Latest Update - Thu, 06 Aug 2026 04:24:02 UTC

Zscaler has successfully deployed the fix . All services have been confirmed to be running as expected and the environment is stable. We are marking this incident as Resolved.

Update - Wed, 05 Aug 2026 19:11:34 UTC

The Zscaler team has identified the issue. Zscaler teams are actively prioritizing the incident, exploring various mitigation options, and working to restore services.

Update - Wed, 05 Aug 2026 19:40:29 UTC

Zscaler has applied mitigation measures to address the issue and is actively monitoring the environment to assess their effectiveness.

Update - Thu, 06 Aug 2026 00:17:01 UTC

Zscaler has identified the root cause of the issue and developed a fix. Deployment is scheduled for 6:00 PM PST, and the team is actively monitoring the environment. We will provide an update once rollout is complete.

Update - Thu, 06 Aug 2026 04:24:02 UTC

Zscaler has successfully deployed the fix . All services have been confirmed to be running as expected and the environment is stable. We are marking this incident as Resolved.

Zscaler Client Connector (ZCC) and Admin UI Authentication Issues - zscalertwo.net

Tue, 04 Aug 2026 14:16:39 GMT

Zscaler has detected an Authentication issue with Zscaler Client Connector (ZCC) and Admin UI on its zscalertwo.net Cloud. Some users may see a “Zscaler Client Connector was unable to enroll at this time” message when trying to sign in to Zscaler Client Connector (ZCC). Users who are already signed in should continue to access services normally.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue occurred due to two concurrent internal background processes placing an unexpected surge of requests on a critical backend component, resulting in service degradation.

Latest Update - Wed, 05 Aug 2026 06:53:49 UTC

Update - Tue, 04 Aug 2026 15:22:51 UTC

We have identified the root cause of the issue and working on resolution.

Update - Tue, 04 Aug 2026 16:20:44 UTC

Zscaler has implemented mitigation measures and service has recovered. We will continue to monitor closely and provide a final update once the issue is fully resolved and closed.

Update - Tue, 04 Aug 2026 16:44:38 UTC

We are aware that some customers on ZS2 continue to experience issues with Zscaler Client Connector authentication and device enrollment. We will provide further updates as the investigation progresses.

Update - Tue, 04 Aug 2026 18:37:32 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Wed, 05 Aug 2026 06:53:49 UTC

Diagnostic Logs Issue - zpatwo.net

Tue, 04 Aug 2026 13:35:26 GMT

Zscaler identified an issue affecting reporting and logging on the zpatwo.net cloud. As a result, customers may experience a disruption in diagnostic log collection.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A logging cluster issue in the ZPA2 environment caused delayed diagnostic log processing.

Latest Update - Tue, 04 Aug 2026 22:53:54 UTC

Diagnostic log processing in the ZPA2 environment has fully recovered, and log visibility has returned to normal.

Update - Tue, 04 Aug 2026 13:57:39 UTC

We identified and mitigated an issue that delayed diagnostic log processing in ZPA2; log visibility is recovery is in progress.

Update - Tue, 04 Aug 2026 19:13:12 UTC

Diagnostic log visibility in ZPA2 is recovering. There is no impact to customer traffic or policy enforcement, and ZPA1 remains unaffected.

Update - Tue, 04 Aug 2026 22:53:54 UTC

Diagnostic log processing in the ZPA2 environment has fully recovered, and log visibility has returned to normal.

Administration UI Issue - zscaler.net, zdxcloud.net

Mon, 03 Aug 2026 10:46:29 GMT

Zscaler has detected an issue with the administration UI on its zscaler.net Cloud. Customers may encounter issues with Admin UI login, Zscaler Client Connector portal, and SCIM auto-provisioning.

Root Cause: Issue occurred due to a recent service update.

Latest Update - Tue, 04 Aug 2026 05:06:35 UTC

We are pleased to confirm that the service has been fully restored. All performance and stability indicators have remained consistently healthy following the hotfix deployment. The environment has been validated by our teams and we are confident in the stability of the service. This incident is now marked as Resolved. We appreciate your patience throughout this incident.

Update - Mon, 03 Aug 2026 11:10:09 UTC

Update - Mon, 03 Aug 2026 11:59:42 UTC

Update - Mon, 03 Aug 2026 13:06:57 UTC

The Zscaler team has identified the root cause as a recent service update. Zscaler teams are actively prioritizing the incident, exploring various mitigation options, and working to restore services.

Update - Mon, 03 Aug 2026 14:36:19 UTC

Zscaler has identified the root cause of this issue, which is related to a recent service update. We are actively working on a fix and are in the process of preparing and validating the build for deployment. We will provide a further update once the fix is ready for production deployment. We appreciate your continued patience.

Update - Mon, 03 Aug 2026 18:20:02 UTC

We continue to progress the fix deployment and the validation of the updated build for release. Our teams are actively preparing and validating the build, and we will provide another update once it is ready for production deployment.

Update - Mon, 03 Aug 2026 20:55:06 UTC

We are continuing to make progress on the fix deployment through a phased and controlled rollout. As part of this process, we are updating supporting components first before transitioning services to the updated environment. We will share another update as this work progresses.

Update - Tue, 04 Aug 2026 00:39:08 UTC

We continue to make progress with the controlled rollout of the hotfix. Additional service components have now been updated and returned to normal operation, with stability indicators remaining healthy. The team is preparing for the next planned transition step, and we will provide another update as this work progresses.

Update - Tue, 04 Aug 2026 01:48:32 UTC

The controlled rollout of the hotfix has been completed. Zscaler has validated stability, with all indicators remaining healthy. Services have been restored and we are now moving this incident to Monitoring as we continue to observe system health. Zscaler will provide a further update once the monitoring period confirms sustained stability.

Update - Tue, 04 Aug 2026 05:06:35 UTC

ZPA Applications inaccessibility issue within Zero Trust Browser - private.zscaler.com, zpatwo.net, zpabeta.net

Sat, 01 Aug 2026 07:34:59 GMT

Root Cause: The root cause of this incident was an expired certificate on the Universal User Portal (my-apps.p.zscalerportal.net), which prevented ZPA applications from loading within the Zero Trust Browser.

Latest Update - Sat, 01 Aug 2026 09:27:32 UTC

Zscaler has completed all necessary remediation steps and the valid certificate is now fully in effect and this issue is now resolved.

Update - Sat, 01 Aug 2026 07:59:28 UTC

Zscaler has identified an issue where customers using ZPA applications within the Zero Trust Browser may not be able to access their applications across ZPA One, ZPA Two, and beta clouds. Zscaler has identified the root cause and a fix is currently in progress. We will provide a further update once the fix is fully confirmed.

Update - Sat, 01 Aug 2026 08:38:17 UTC

Zscaler has identified that the applied fix for the ZPA application access issue within the Zero Trust Browser across ZPA One, ZPA Two, and beta clouds is still propagating across the system. Zscaler is actively working to expedite full resolution and will provide a further update once the fix is fully confirmed.

Update - Sat, 01 Aug 2026 09:27:32 UTC

Zscaler has completed all necessary remediation steps and the valid certificate is now fully in effect and this issue is now resolved.

Administration UI and User Authentication Issues - zscalertwo.net

Fri, 31 Jul 2026 19:14:47 GMT

Zscaler has detected an issue with the administration UI and user authentication on its zscalertwo.net Cloud. Customers may encounter issues with Admin UI login, New user authentication, User Policies, Zscaler Client Connector portal, and SCIM auto-provisioning.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The incident was caused by an internal platform issue that temporarily affected availability for certain services.

Latest Update - Fri, 31 Jul 2026 19:55:04 UTC

Update - Fri, 31 Jul 2026 19:26:15 UTC

Zscaler has applied mitigation steps to resolve the issue, and all services should now be restored. The team continues to closely monitor the situation and assess the effectiveness of these measures.

Update - Fri, 31 Jul 2026 19:55:04 UTC

Login and UI Access Issue - app.avalor.io, app.eu.avalor.io, app.aps.avalor.io

Thu, 30 Jul 2026 12:44:08 GMT

Zscaler has detected an issue with its app.avalor.io, app.eu.avalor.io, app.aps.avalor.io Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to a recent service update.

Update - Thu, 30 Jul 2026 12:28:21 UTC

Zscaler has successfully implemented the required measures to address the incident. The issue has been fully resolved, and all systems are operating normally. Continuous monitoring is in place to ensure sustained stability.

Lagos II Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net

Tue, 28 Jul 2026 18:35:17 GMT

Zscaler has detected an issue with its Lagos II datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to Lagos III datacenter. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue was observed in Zscaler partner infrastructure.

Latest Update - Thu, 30 Jul 2026 06:38:53 UTC

Following previous actions taken by Zscaler's carrier partner, this issue is now resolved. Our systems are now fully operational, and we will continue to monitor the situation to ensure sustained stability.

Update - Tue, 28 Jul 2026 18:54:04 UTC

An issue with a third-party network provider has been identified, and Zscaler teams are actively working to address and mitigate the problem.

Update - Tue, 28 Jul 2026 21:50:36 UTC

Following the actions previously taken by Zscaler partner, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.

Update - Wed, 29 Jul 2026 12:08:37 UTC

Zscaler is investigating a resurfaced issue affecting Lagos II data center and is working to restore full functionality as quickly as possible. If you’re currently experiencing any traffic impacting issues please fail over to Lagos III datacenter. Further updates will be provided as they become available.

Update - Wed, 29 Jul 2026 13:35:54 UTC

Zscaler has engaged its data center partner to investigate the root cause. Positive improvements have been observed within the affected network path, and Zscaler is awaiting final confirmation from the partner. The situation continues to be actively monitored to ensure sustained stability and to address any recurrence promptly.

Update - Wed, 29 Jul 2026 21:00:43 UTC

Zscaler continue to coordinate with its data center partner to investigate the root cause. Improvements have been observed on the affected network path, and we are awaiting final confirmation from the partner on full restoration. We are actively monitor the situation. Until restoration is confirmed, customers are advised to fail over traffic to the Lagos III data center.

Update - Thu, 30 Jul 2026 06:38:53 UTC

Zscaler Mobile Admin (ZMA) Availability Issue - zscalertwo.net

Wed, 22 Jul 2026 16:22:49 GMT

Zscaler has detected an issue with the Zscaler Client Connector Portal and Zscaler Client Connector (ZCC) on its zscalertwo.net Cloud. Some users may see a “ Zscaler Client Connector was unable to enroll at this time” message when trying to sign in to Zscaler Client Connector (ZCC). Users who are already signed in should continue to access services normally.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A recent build change contributed to elevated latency under peak user load.

Latest Update - Fri, 24 Jul 2026 17:34:56 UTC

Update - Wed, 22 Jul 2026 16:54:29 UTC

We are investigating an issue impacting device registration and Zscaler Client Connector Portal, we have implemented corrective actions and restarted affected components, and are currently validating recovery and monitoring service stability.

Update - Wed, 22 Jul 2026 17:13:37 UTC

We have deployed a fix and are no longer observing errors. ZCC enrollment and MA Portal access should now be fully restored

Update - Wed, 22 Jul 2026 20:11:16 UTC

The Zscaler teams have successfully mitigated the issue, supported by positive feedback from customers. To validate the effectiveness of the resolution, a thorough health check was conducted. Zscaler continues to monitor the situation closely to ensure ongoing stability.

Update - Fri, 24 Jul 2026 00:37:54 UTC

Zscaler has confirmed the service is operating normally, and we will continue to closely monitor the environment to ensure ongoing stability.

Update - Fri, 24 Jul 2026 17:34:56 UTC

Administration UI and Authentication Issue - zscalertwo.net

Tue, 21 Jul 2026 19:40:31 GMT

Zscaler has detected an issue with its zscalertwo.net Cloud.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A platform issue briefly disrupted ZIA control plane services, resulting in the impact observed during this incident window. This is a preliminary observation. A full Root Cause Analysis (RCA) is currently underway, and additional details will be shared upon completion.

Latest Update - Tue, 21 Jul 2026 21:54:52 UTC

Update - Tue, 21 Jul 2026 19:56:50 UTC

Between 19:16 and 19:30 UTC, some customers may have experienced intermittent disruptions accessing the Zscaler Admin Portal, Experience Center, and related administrative services, including Device Registration and New User Authentication. There was no impact to traffic forwarding — end-user internet access and security policy enforcement continued to operate normally throughout this period. The incident has been mitigated. Zscaler are investigating the root cause, and monitoring remains in place to ensure continued stability. We will provide a further update as our investigation progresses.

Update - Tue, 21 Jul 2026 21:54:52 UTC

Cloud-to-Cloud Incident Forwarding and Email DLP Issue - zscloud.net

Tue, 21 Jul 2026 17:14:49 GMT

Zscaler is investigating an issue affecting cloud-to-cloud (C2C) incident forwarding and email DLP for some tenants.

Customers may experience disruption to cloud-to-cloud incident forwarding across inline, endpoint, and other channels, where DLP incidents may not be captured in incident records during the impact window. Email DLP quarantine actions are also impacted, and quarantine release actions may be delayed or unavailable. Remediation actions may not execute as expected, and dashboards and logs may show delayed or missing updates. Some minor degradation in SaaS Security data-at-rest scanning may also be observed; however, service continuity measures are in place to minimize impact.

Inline web browsing traffic and real-time ZIA policy enforcement are not impacted.

Zscaler teams are actively investigating and working to restore service. We will provide further updates as more information becomes available.. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A hardware failure on a service node caused disruption to the affected service.

Latest Update - Tue, 21 Jul 2026 22:42:10 UTC

Update - Tue, 21 Jul 2026 17:21:38 UTC

Zscaler has identified the root cause of the issue and is actively working on resolution. We will provide further updates as more information becomes available.

Update - Tue, 21 Jul 2026 18:25:57 UTC

Zscaler has implemented the necessary actions to restore the service and has confirmed that the service is recovering as expected. We are actively monitoring the environment to ensure continued stability.

Update - Tue, 21 Jul 2026 22:42:10 UTC

Zscaler Client Connector (ZCC) and Zscaler Client Connector Portal Authentication Issues - zscalertwo.net

Mon, 20 Jul 2026 14:38:39 GMT

Zscaler has detected an Authentication issue with the Zscaler Client Connector Portal and Zscaler Client Connector (ZCC) on its zscalertwo.net Cloud. Some users may see a “Zscaler Client Connector was unable to enroll at this time” message when trying to sign in to Zscaler Client Connector (ZCC). Users who are already signed in should continue to access services normally.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Intermittent Client Connector registration/sign-in and Mobile Admin Portal access issues occurred, investigation is ongoing to confirm the underlying cause.

Latest Update - Mon, 20 Jul 2026 19:06:03 UTC

Update - Mon, 20 Jul 2026 14:53:46 UTC

We have identified the root cause of the issue and working on resolution.

Update - Mon, 20 Jul 2026 15:12:42 UTC

We are investigating an issue impacting Zscaler Client Connector sign-in/registration and access to the Mobile Admin Portal for a subset of users on ZS2. Mitigation actions have been applied and we are now monitoring the service. We will provide another update as more information becomes available.

Update - Mon, 20 Jul 2026 15:43:08 UTC

We are continuing to investigate an issue impacting Zscaler Client Connector sign-in/registration and access to the Mobile Admin Portal for a subset of users on ZS2. Initial mitigation actions did not fully restore service. We identified a contributing configuration change that reduced service capacity for the Mobile Admin Portal on ZS2, which led to intermittent access issues for some users. Our teams are reverting the change and actively applying additional remediation steps to recover affected services. We are monitoring recovery and will provide further updates as more information becomes available.

Update - Mon, 20 Jul 2026 16:35:29 UTC

We have reverted the contributing configuration change and implemented additional adjustments to improve service capacity on ZS2. We are currently validating these changes and monitoring recovery for Zscaler Client Connector sign-in/registration and Mobile Admin Portal access. We will provide another update as validation completes or if service status changes.

Update - Mon, 20 Jul 2026 16:54:01 UTC

We are receiving positive feedback from multiple customers indicating service recovery. Our teams continue to closely monitor services and will provide further updates as more information becomes available.

Update - Mon, 20 Jul 2026 19:06:03 UTC

Data at Rest Scanning Issue - zscloud.net

Sun, 19 Jul 2026 07:04:13 GMT

Zscaler has detected an issue with its zscloud.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue occurred due to a recent service update.

Update - Sun, 19 Jul 2026 07:30:04 UTC

Zscaler has made the necessary changes and implemented the required measures to mitigate the issue. The service has been fully restored and is operating as expected.

Administration UI and Authentication Issue - zscaler.net

Fri, 17 Jul 2026 10:12:56 GMT

Zscaler has identified an issue affecting the Administration UI and Zscaler Client Connector Admin Portal on the zscaler.net cloud. Customers may experience issues accessing the Administration UI and the Zscaler Client Connector Admin Portal.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Zscaler identified and mitigated an issue related to the control plane.

Update - Fri, 17 Jul 2026 11:52:18 UTC

Following the actions taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.

New Delhi Datacenter issue - zscalerthree.net

Fri, 17 Jul 2026 06:22:12 GMT

Zscaler is currently investigating reports of an issue with its New Delhi I datacenter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and updates will be posted there as they become available.

Root Cause: The issue occurred due to high resource utilization

Latest Update - Thu, 30 Jul 2026 09:43:21 UTC

Zscaler has completed its investigation into the issue affecting the New Delhi I data center. The environment has been fully stabilized, and our monitoring confirms that all services are performing as expected with no further customer impact observed.

Update - Fri, 17 Jul 2026 06:40:27 UTC

Update - Fri, 17 Jul 2026 08:03:45 UTC

Based on our continuous monitoring and health checks, all services are currently performing as expected. Zscaler teams remain actively engaged in evaluating additional optimization measures and will continue to monitor the environment to ensure sustained stability. Further updates will be provided as the situation progresses.

Update - Thu, 30 Jul 2026 09:43:21 UTC

Intermittent Login Issues with Experience Center - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com, zdxcloud.net, zpatwo.net, zscalerrisk.net, zslogin.net

Wed, 15 Jul 2026 22:07:16 GMT

Zscaler experienced intermittent login issues affecting the Experience Center. The issue has been mitigated, and we are continuing to monitor the service to ensure stability. During the incident window, some customers may have experienced intermittent difficulties logging in.

Root Cause: A deployment-related configuration change caused intermittent login issues affecting the Experience Center.

Update - Wed, 15 Jul 2026 22:22:42 UTC

Reporting and Logging Issue - zscloud.net, zscalerthree.net

Wed, 15 Jul 2026 11:21:58 GMT

Zscaler is currently investigating reports of issues with Reporting and Logging on its zscloud.net, zscalerthree.net Cloud. Your organization's policies are being enforced. All user logs are being collected and will be available at the resolution of this incident.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Administration UI Issue - zscalerthree.net

Wed, 15 Jul 2026 04:52:05 GMT

Zscaler has detected an issue with the administration UI on its zscalerthree.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to recent service update.

Latest Update - Wed, 15 Jul 2026 09:39:58 UTC

Update - Wed, 15 Jul 2026 05:18:40 UTC

Update - Wed, 15 Jul 2026 05:42:48 UTC

Zscaler has identified the root cause and implemented mitigation measures. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.

Update - Wed, 15 Jul 2026 09:39:58 UTC

ZPA Diagnostic logs Issue - private.zscaler.com

Tue, 14 Jul 2026 08:20:58 GMT

Zscaler has detected an issue with its private.zscaler.com Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Issue occurred due to recent service update.

Update - Tue, 14 Jul 2026 08:25:06 UTC

Zscaler has identified the root cause and implemented mitigation measures. The incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.

Degraded AgentZ Performance and Conversation History - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Mon, 13 Jul 2026 16:04:58 GMT

We are currently investigating a potential issue were customers are experiencing 503 Service Temporarily Unavailable errors when submitting support cases via AgentZ.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: The issue was caused by an internal configuration and infrastructure condition that intermittently affected service performance.

Latest Update - Tue, 14 Jul 2026 16:46:59 UTC

Update - Mon, 13 Jul 2026 16:35:35 UTC

We have identified the root cause of the issue and working on resolution.

Update - Mon, 13 Jul 2026 18:32:21 UTC

Zscaler has mitigated a recent issue affecting AgentZ and is actively monitoring the service to ensure continued stability. Service has been restored, and logging is operating normally. Zscaler is actively monitoring the service to ensure continued stability and accuracy.

Guidance: Customers are advised to review case details before submission to ensure all information is accurate and complete.

Zscaler will provide additional updates if needed.

Update - Mon, 13 Jul 2026 23:31:59 UTC

Service has remained stable following mitigation, and Zscaler continues to monitor to ensure ongoing stability and performance.

Update - Tue, 14 Jul 2026 16:46:59 UTC

ZDX Copilot Experiencing Degraded Performance for Entity-Based Questions - zdxcloud.net

Sat, 11 Jul 2026 19:58:43 GMT

Zscaler has detected an issue with its zdxcloud.net Cloud. Customers using ZDX Copilot may experience degraded performance when submitting queries involving users, devices, applications, and other entity-based data. This may result in slower responses, incomplete results, or difficulty retrieving expected insights through Copilot.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Cache capacity exhaustion in ZDX Copilot triggered this issue.

Latest Update - Mon, 13 Jul 2026 17:51:06 UTC

Zscaler has completed all mitigation action to restore full services. We are now considering this incident as resolved.

Update - Sat, 11 Jul 2026 20:03:56 UTC

We have identified the root cause of the issue and working on resolution.

Update - Sat, 11 Jul 2026 21:20:35 UTC

We have identified the underlying backend issue affecting ZDX Copilot and are actively working to restore normal service. To accelerate recovery, we have prioritized restoration efforts for the most impacted customers and begun reloading key data sets across affected environments. We are also working closely with vendor on backend capacity improvements to support full service restoration. We will continue to share updates as progress is made.

Update - Sun, 12 Jul 2026 05:18:53 UTC

Zscaler has completed mitigation steps on our end to address the issue. Full resolution is pending an ongoing investigation with our vendor. We are actively monitoring the situation and will provide updates as the investigation progresses.

Update - Mon, 13 Jul 2026 04:04:45 UTC

Zscaler continues to monitor the ZIA Copilot service following mitigation steps. Copilot functionality has been restored for affected customers, and we are awaiting further updates from the vendor as their investigation continues.

Update - Mon, 13 Jul 2026 17:51:06 UTC

Zscaler has completed all mitigation action to restore full services. We are now considering this incident as resolved.

Website inaccessibility issue over PAC - zscaler.net

Sat, 11 Jul 2026 08:55:29 GMT

Zscaler is investigating an issue with its zscaler.net Cloud.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Preliminary investigation suggests that the root cause is attributed to a recent change.

Update - Sat, 11 Jul 2026 09:48:57 UTC

Zscaler has identified and resolved the issue for affected customers on the Zscaler.net cloud. The issue was caused by a recent change to a Zscaler managed cloud component, which was rolled back to restore normal service.

Zscaler Client Connector (ZCC) Device Registration Failures - zscalertwo.net, zscalerthree.net

Fri, 10 Jul 2026 22:01:27 GMT

Zscaler is aware of and investigating an issue affecting a subset of users on the zscalertwo.net and zscalerthree.net clouds who may experience device registration failures in Zscaler Client Connector (ZCC). Affected users may see a “Device Registration Failed” message with error code 3053 and may be unable to complete device registration or access services.

At this time, this issue does not affect all users or all customers. Based on current findings, the impact appears to be limited to users with a high number of group memberships.

Zscaler is actively investigating the issue and working on resolution options. Further updates will be provided as more information becomes available. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: A recent platform update introduced a processing limitation affecting device registrations for a subset of users with complex group membership configurations.

Latest Update - Tue, 14 Jul 2026 21:51:41 UTC

Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation to ensure ongoing stability.

Update - Fri, 10 Jul 2026 23:29:35 UTC

Zscaler has identified the underlying cause and is working on both an immediate mitigation and a permanent fix. As a temporary relief measure, Zscaler is implementing a change to reduce the amount of group membership information included during device registration for affected users. A permanent product fix is also in development. Further updates will be shared as more information becomes available.

Update - Mon, 13 Jul 2026 22:13:14 UTC

Zscaler has identified the root cause of the issue. During validation of the initial mitigation, an additional risk was identified, and that change was rolled back to prevent unintended impact. A revised mitigation and permanent fix plan is now being rolled out in phases. Initial deployment has completed successfully, and rollout to the remaining environments is scheduled during the maintenance window. Further updates will be shared as progress continues.

Update - Tue, 14 Jul 2026 05:31:00 UTC

Zscaler has deployed the fix across all environments and is actively monitoring the issue. Further updates will be shared as progress continues.

Update - Tue, 14 Jul 2026 18:26:07 UTC

Following the deployment of the fixes, services have remained stable. Zscaler continues to monitor closely for ongoing stability and customer feedback. Further updates will be shared as needed.

Update - Tue, 14 Jul 2026 21:51:41 UTC

Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation to ensure ongoing stability.

Bogota I (BOG1) Data Center - Performance Degradation - zscalertwo.net

Thu, 09 Jul 2026 18:37:18 GMT

Zscaler is aware of and currently investigating performance degradation affecting the Bogota I (BOG1) Data Center. Customers may experience increased latency or degraded performance while accessing services through this location. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Zscaler identified elevated resource utilization within the Bogota I (BOG1) Data Center as the cause of the intermittent performance degradation.

Latest Update - Tue, 21 Jul 2026 23:20:37 UTC

Update - Thu, 09 Jul 2026 21:54:56 UTC

Zscaler has identified the underlying issue affecting performance in the Bogota I (BOG1) Data Center and has implemented mitigation measures. If you continue to experience traffic-impacting issues, please fail over to your secondary data center or another alternate data center. Zscaler is also working on longer-term infrastructure enhancements in the region to further improve resiliency. We will continue to monitor the environment for stability and provide updates here as progress is made.

Update - Mon, 13 Jul 2026 21:25:41 UTC

Zscaler has implemented mitigation measures to address the performance degradation affecting the Bogota I (BOG1) Data Center. Performance has improved, and we are continuing to closely monitor the environment while additional remediation activities are completed. Customers may still experience intermittent latency or degraded performance while these efforts continue. If you are experiencing traffic-impacting issues, please fail over to your secondary data center or another alternate data center. We will continue to provide updates here as progress is made.

Update - Tue, 14 Jul 2026 22:28:13 UTC

Zscaler has mitigation measures in place for the performance degradation affecting the Bogota I (BOG1) Data Center. Additional remediation work remains in progress, and customers may continue to experience intermittent latency or degraded performance. If you are experiencing traffic-impacting issues, please fail over to your secondary data center or another alternate data center. We will continue to monitor the environment for stability and provide updates as progress is made.

Update - Sun, 19 Jul 2026 19:04:21 UTC

Zscaler has implemented additional remediation actions for the Bogota I (BOG1) Data Center and continues to monitor the environment to ensure stability.

Update - Tue, 21 Jul 2026 23:20:37 UTC

Reporting and Logging Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net

Wed, 08 Jul 2026 13:30:26 GMT

Zscaler is currently investigating reports of an issue affecting Reporting and Logging on the zscalerthree.net cloud. Customers may intermittently encounter errors when attempting to download Web Insights logs.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Software defect, a fix has been deployed.

Latest Update - Mon, 20 Jul 2026 07:59:11 UTC

The fix for the "request context is no longer available" error encountered when downloading Web Insights logs has been successfully deployed across all impacted clouds. This incident is now resolved.

Update - Wed, 08 Jul 2026 17:26:51 UTC

Zscaler has implemented corrective actions to remediate the issue and is continuing to monitor the environment to ensure sustained stability.

Update - Wed, 08 Jul 2026 21:07:11 UTC

Update - Thu, 09 Jul 2026 08:15:20 UTC

Zscaler is currently investigating reports of a recurring issue affecting Reporting and Logging on the zscalerthree.net cloud, with additional reports impacting zscloud.net. Customers may intermittently experience errors when attempting to download Web Insights logs.

Update - Sun, 12 Jul 2026 07:20:33 UTC

The fix for the "request context is no longer available" error when downloading Web Insights logs has been successfully deployed to the ZS3 and ZSN clouds and is currently in the soak phase. Deployment to ZS2 and ZSC clouds is scheduled for the coming weekend and further updates will be shared accordingly.

Update - Mon, 20 Jul 2026 07:59:11 UTC

The fix for the "request context is no longer available" error encountered when downloading Web Insights logs has been successfully deployed across all impacted clouds. This incident is now resolved.

Tianjin Datacenter Issue - zscloud.net

Wed, 08 Jul 2026 11:25:52 GMT

Zscaler is currently investigating reports of an issue with its Tianjin datacenter. Customers may encounter intermittent disconnections, periods of slowness, or increased latency. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and updates will be posted there as they become available.

Root Cause: A hardware failure on a specific node in the Tiajnin Data Center caused this issue.

Latest Update - Thu, 09 Jul 2026 06:58:14 UTC

Zscaler has resolved the issue affecting the Tianjin data center. All nodes have been successfully restored and are actively serving traffic. The data center has been confirmed stable and normal service has been fully resumed.

Update - Wed, 08 Jul 2026 15:38:35 UTC

We have identified the root cause for this issue and we are currently working to mitigate the issue.

Update - Thu, 09 Jul 2026 05:46:01 UTC

Zscaler has made progress in resolving the issue however the reprovisioned nodes in the data center are not yet serving traffic, and we are actively working to bring these nodes online. We will provide further updates as available.

Update - Thu, 09 Jul 2026 06:58:14 UTC

Intermittent Failures Affecting Mobile Admin Public API Requests - zscaler.net

Tue, 07 Jul 2026 13:12:41 GMT

Zscaler is investigating an issue causing intermittent failures for the Mobile Admin Public API service on zscaler.net. Some customers may experience failures when accessing the Mobile Admin public API.
We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Configuration issue impacted the Mobile Admin Public API Requests.

Latest Update - Tue, 07 Jul 2026 15:59:15 UTC

Update - Tue, 07 Jul 2026 14:23:19 UTC

Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.

Update - Tue, 07 Jul 2026 15:59:15 UTC

Dubai II Data Center Issue - zscloud.net

Tue, 07 Jul 2026 04:45:25 GMT

Zscaler investigated an issue with its Dubai II data center on zscloud.net. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Root Cause: Preliminary root cause is attributed to a change activity.

Update - Tue, 07 Jul 2026 04:31:48 UTC

Zscaler has investigated and resolved an issue at the Dubai II data center. This is a retroactive notification

ZDX Call Quality Monitoring Issue - zdxcloud.net

Sun, 05 Jul 2026 06:26:15 GMT

Zscaler has detected an issue with its zdxcloud.net Cloud. Zscaler has identified an issue affecting the Call Quality Monitoring (CQM) feature on the zdxcloud.net cloud. While customers can still access the ZDX portal, they may find Zoom CQM data unavailable or observe missing call quality information.

We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.